High Performance
BDC Solutions

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Blueprint BDC

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2:00 PM EST – JUNE 20

Despite the growth of online and AI appointment booking, the dealership experience still starts over the phone for a vast majority of customers. Yet, up to 94% of business development centers do not have a structured process in place to close appointment opportunities. Today’s most profitable dealerships understand the importance of each and every call by optimizing people, process and technology to transform simple conversations into profitable conversions.

Blueprint BDC services concentrate on three essential elements: Build your BDC with qualified people. Maximize ROI. Maintain performance growth with consistent coaching. Whatever Blueprint BDC specialty you choose to leverage, there’s no “one size fits all” solution. Instead, we begin with a comprehensive – and complimentary – Evaluation that leads to a custom program tailored to deliver on the KPI goals most important to you.

Three Ways Blueprint BDC Drives Performance

Profitability

BDC Training

ServiceMastery™

Optimize the appointment-setting experience and agent productivity with effective communication techniques.

EXPLORE SERVICEMASTERY

SalesMastery™

The right information and training to create a seamless online to in-store experience and streamlined buyer journey.

EXPLORE SALESMASTERY

Recruiting

Recruiting Mastery™

Find new recruits fast. Our unique processes quickly identify the right candidates for you. We then help rigorously assess the personality and qualification mix to ensure long-lasting hires.

EXPLORE RECRUITINGMASTERY

Integrations

Proprietary Technology

CallRater with Advanced Call Tracking:
Recording & analytics data, with dynamic scoring.

Blueprint BDC Performance Tracker: Measure customized target sets at both individual and team levels.

KnowledgeDrive: The best knowledge base software with 100s of answers to custom FAQs.

Metrics mean business. Blueprint BDC can fix these common shortfalls:

0%
BDC Managers with sufficient training to close appointments.
0%
BDCs actively tracking key performance KPIs.
0%
BDCs without daily or weekly targets to achieve.
0%
BDC employees with NO shop loading knowledge.

Highly trained. Well organized. Expertly managed.
The benefits of a Blueprint BDC.

  • Increase CP – and $/RO

  • Expertly engage customers to increase retention

  • Lower call volume forced on Service Advisors

  • Synchronize shop loading and service drive flow

  • Maximize daily shop capacity

  • Execute high RO conversion targeted outbound marketing

  • Transform “price shoppers” into repair orders

  • Elevate the guest experience from first touchpoint

  • Enhance collaboration with service drive personnel

  • Build BDC personnel morale, loyalty and longevity

The Blueprint BDC Advantage:
A comprehensive – and complimentary – no obligation BDC evaluation.

  • Comprehensive call and phone system analysis

  • Review of key performance indicators

  • Survey staff, evaluate processes and goals

  • Services scheduling analysis

  • Review pay plan structure

Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.

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The Blueprint BDC Advantage:

Comprehensive & Complimentary: Whether you’re adding or upgrading, our FREE evaluation is the no-risk way to start.

  • Comprehensive call and phone system analysis

  • Review of key performance indicators

  • Survey staff, evaluate processes and goals

  • Service scheduling analysis

  • Review pay plan structure

Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.

We’ve helped configure, optimize and train BDCs for more than 25 years,
serving more than 1,000 dealers along the way.

Make every call count. Starting with a short Discovery call.


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