Words from the wise

Once we saw the ROI that ONE Platform could deliver, our dealership was convinced to act now, not wait for Service Workbench to be phased out in 2025. Plus, when you consider the importance of Snap-on to our business, the exclusive integrations that Dealer-FX solution has built-in adds to the value. We’re already seeing efficiency gains that will only get better in the months…and years…to come.

John Hall
Jay Hodge Chevrolet, Sulphur Springs, TX

From the initial consultation to install to launch to follow-up has been out of this world amazing! Folks like Ben Miller set me up for success from just sitting down and talking about the program with the immediate positive effects it can have in Parts/Service. Call it a typical sales pitch, but this company actually cares to see results,
not just sell you a product and leave.

Huge kudos to DealerFx for helping our dealership raise our bar and push the limits!

Bradley Hardy
Lake Country Chevrolet, Jasper, TX

Let me start by telling you and those up the chain that I am awestruck by the people that I have engaged at
Dealer- FX. Rob P. has been very patient as I pondered my decision as to which vendor to go with for SmartPath. He is a salesman yes, but never put any undue pressure on me to rush to a choice. Eric M. and his team (Josh, Kebin, Kendrick, Daniel) were very accommodating of my everyday work schedules when doing the setups for SmartPath…Finally, my congratulations on developing a product that actually works as advertised (rare in the dealership fixed ops world).

Clark R. Henkel
Beck Toyota, Indianapolis, IN

I would recommend Dealer-FX ONE Platform to any dealership…It increases your efficiency and your overall income for everybody. Because we were able to get more customers in and out the door faster.… if you’re a Manager, if you’re a General Manager, if you’re the Department Head, if you are the Dealer Principal, why are you still waiting? Get Dealer-FX ONE Platform and see the results.

Shane Killion
Midway Chevrolet Buick GMC, Kearney, NB

Dealer-FX has helped us become more organized, have a more linear approach to how we process repair orders through our shop. Interaction and integrations between our Parts department and the service team on the front desk. Our Parts department, our Technicians and the customer are able to get any type of questions or issues resolved faster.

MIchael Griffith
Toyota of Kingsport, Kingsport, TN

Parts Associates, with the Snap-on integration, are actually able to load the parts quicker for the estimates. There’s a lot less downtime, as far as going department to department when we trying to move this through the system. So ONE Platform is great for the customer, it’s great for the Advisor…it’s great for the Technician. It’s great for the dealership if things are moving faster and the customer is taken care of faster.

Matt Patterson
Serra Toyota, Birmingham, AL

Dealer-FX visual MPI makes my job easier. I don’t have to fill out paperwork anymore, everything is on the computer in front of me and my workstation. It allows me to take pictures and show customers physically any problems they have with their vehicles.

Eric Torres
Germain Toyota of Naples, Naples, FL

Everyone – from start to finish – has been a true professional. They’re an awesome team. Extremely informative on digital marketing. If your dealership is not working with Total Service Marketing, your Service Team is losing out on a great product.

Nick Latino
Parkway Toyota, Englewood Cliffs, NJ

We have experienced at least a 30% increase in parts and service revenue, along with a noticeable boost in CSI. The The simplicity of the whole process – from setting up the campaigns to going over the reports – is complemented by the Total Service Marketing team that is so accommodating and works with me on my schedule. Try it. You won’t be disappointed.

Keith Hapton
Robbins Nissan, Humble, TX

The team at Total Service Marketing did an awesome job of handling all of our concerns, even to the point that we were comfortable taking more of their suggestions on how to come out with a better outcome for everybody. I would absolutely recommend them to any dealership.

Todd Nielson
Bernards CDJR, New Richmond, WI

In the first 30 days of launch, our CPRO dollars increased by 68.6%. Our CPRO count increased by 15.2% and our overall show ratio increased by over 90%, leading to a very profitable first month!

Gil Perez
Crowley Auto Group, Bristol, CT

Hiring Blueprint to handle our BDC staffing needs was one of the smartest decisions we’ve ever made! Because of our locale, we’ve constantly struggled to find and attract quality candidates, but Blueprint handled that for us and found many talented candidates to choose from and also fully vetted them for us. We could not have asked for more in a recruiting partner and because of Blueprint, we have acquired some of the best talent to have ever joined the Hoffman Auto Group.

Mike Fitzgerald
Hoffman Auto Group, East Hartford, CT

The Blueprint process is now more relevant that at any other time because the number of sales calls continue to increase while web leads continue to drop. Phone skills training is the single more important thing …. and that’s squarely Blueprint’s expertise. They are the premier training company and an invaluable partner.

Bill Feinstein
Planet Honda, Union, NJ

Partnering with Blueprint has increased the level of customer experience in our service department to a premium brand experience that our clients rave about. Coaching and expert guidance from Blueprint’s Account Managers trained our phone operators to give clear and consistent communication to our clients, which sets the tone and expectations for their current and future service visits. With Blueprint’s virtual meetings, BDC Performance Tracker, CallRater, and service CRM solutions, they have been able to increase our customer pay and warranty repair orders 10%-12% year over year. Customer retention, Brand Loyalty, and bottom-line increases are not accidental. Feel confident with Blueprint at the wheel of your service BDC.

Robert Quarles
Fred Haas Nissan, Tomball, TX