Words from the wise

Dealer Testimonials

Dealer Testimonials laptop illustration, with reviews

Words from the wise

Dealer Testimonials

Efficiency dial image, representing new Inspection and RO Management benefits

Words from the wise.

Dealer Testimonials.

I would recommend Dealer-FX ONE Platform to any dealership…It increases your efficiency and your overall income for everybody. Because we were able to get more customers in and out the door faster.… if you’re a Manager, if you’re a General Manager, if you’re the Department Head, if you are the Dealer Principal, why are you still waiting? Get Dealer-FX ONE Platform and see the results.

Shane Killion
Midway Auto Group, Kearney, NB

Everyone – from start to finish – has been a true professional. They’re an awesome team. Extremely informative on digital marketing. If your dealership is not working with Total Service Marketing, your Service Team is losing out on a great product.

Nick Latino
Parkway Toyota

We started years ago with TSM and every year we have enjoyed the ROI – from revenue to customer retention. The team has always been available, quick to respond and execute perfectly. But the greatest benefit is the TSM lifecycle approach, allowing us to send messages to each and every client that matches how their vehicle ages.

Cindy Lentz
Germain Toyota of Naples & Germain Lincoln of Naples

We have experienced at least a 30% increase in parts and service revenue, along with a noticeable boost in CSI. The The simplicity of the whole process – from setting up the campaigns to going over the reports – is complemented by the (Total Service Marketing) team that is so accommodating and works with me on my schedule. Try it. You won’t be disappointed.

Keith Hapton
Robbins Nissan

The team at TSM did an awesome job of handling all of our concerns, even to the point that we were comfortable taking more of their suggestions on how to come out with a better outcome for everybody. I would absolutely recommend them to any dealership.

Todd Nielson
Bernards CDJR

In the first 30 days of launch, our CPRO dollars increased by 68.6%. Our CPRO count increased by 15.2% and our overall show ratio increased by over 90%, leading to a very profitable first month!

Gil Perez
Service Client Care Manager, Crowley Auto Group

Hiring Blueprint to handle our BDC staffing needs was one of the smartest decisions we’ve ever made! Because of our locale, we’ve constantly struggled to find and attract quality candidates, but Blueprint handled that for us and found many talented candidates to choose from and also fully vetted them for us. We could not have asked for more in a recruiting partner and because of Blueprint, we have acquired some of the best talent to have ever joined the Hoffman Auto Group.

Mike Fitzgerald
Service Manager, Hoffman Auto Group

The Blueprint process is now more relevant that at any other time because the number of sales calls continue to increase while web leads continue to drop. Phone skills training is the single more important thing …. and that’s squarely Blueprint’s expertise. They are the premier training company and an invaluable partner.

Bill Feinstein
General Manager for Planet Honda New Jersey

Partnering with Blueprint has increased the level of customer experience in our service department to a premium brand experience that our clients rave about. Coaching and expert guidance from Blueprint’s Account Managers trained our phone operators to give clear and consistent communication to our clients, which sets the tone and expectations for their current and future service visits. With Blueprint’s virtual meetings, BDC Performance Tracker, CallRater, and service CRM solutions, they have been able to increase our customer pay and warranty repair orders 10%-12% year over year. Customer retention, Brand Loyalty, and bottom-line increases are not accidental. Feel confident with Blueprint at the wheel of your service BDC.

Robert Quarles
Service Director, Fred Haas Nissan

Uninterrupted Repair Order Process

An efficient team needs technology that reduces frustrating duplicative steps. A new interface centralizes all critical functions in one place. Every aspect can be tracked from start to finish, eliminating excessive intra-app clicking and duplicate data entry for uninterrupted workflow.

Illustration, representing new Inspection and RO Management

Enhanced DMS Integrations

Seamlessly connect with leading technologies, including integrations with over 20 different DMS providers. Bi-directional data flow enables real-time updates to repair order data. Leverage Snap-on synergies with exclusive EPC 5 and Mitchell 1 ProDemand integrations.

Illustration, representing new Inspection and RO Management

Web-based Document Management

Web-based document handling allows for easy access from any device. Responsive design ensures the information adapts to various screen sizes for a consistent experience. Need a printed copy? No problem. Move from digital to paper documentation with ease.

Illustration, representing new Inspection and RO Management

INSPECTION PROCESS

Chart representing new Inspection and RO Management benefits

REPAIR ORDER PROCESS

Chart representing new Inspection and RO Management benefits

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