Blog2021-06-21T20:10:28-04:00

Blog

How to Optimize Fixed Ops Workflow

How to Optimize Fixed Ops Workflow The right solution provides a powerful competitive advantage Fixed ops workflow. It’s a challenge that every Service Manager acknowledges, but very few address. Make no mistake. Ignoring the impact of poor fixed ops workflow has immediate and long-term negative consequences. Customer retention. Staff morale. Revenue growth and profitability. The time has come to rethink the way your fixed ops goes about everyday duties – and invest in a proven workflow management solution. Is Your Workflow Really Working? Most Service Managers understand ...

Categories: Insights|

Service Status Updates: Why Today’s Customer Craves Them

Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no control over. Conversely, knowing details about a process or specific situation reduces anxiety and doubt. That’s why Automated Service Status Updates is a must-have feature for today’s digital service drive. Dude, where’s my car? According to industry reports, a leading complaint among service customers ...

Streamlined Processes Drive Productivity and Profitability for Jim Burke Nissan

Streamlined Processes Drive Productivity and Profitability for Jim Burke Nissan About the Dealership Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. They take great pride in enhancing the service experience. The NCAR Service program from Dealer-FX helps them deliver an exceptional digital service experience to every customer. Ronald Toelken, Service Manager at Jim Burke Nissan, talks about their NCAR Service program and partnership with Dealer-FX What is one of the integrations that you like and why?One of the great things is the integration with Tire Profiles. We've got ...

Categories: Success Stories|

Grande Prairie Nissan Achieve a 29% Increase in CP Dollars Per RO

Streamlined processes help Grand Prairie Nissan achieve a 29% increase in CP dollars per RO About the dealership Grande Prairie Nissan is one of 50 dealers in the AutoCanada dealer group. They are committed to providing the highest level of customer satisfaction. Dealer Profile Region: Prairie Service Advisors: 4 Technicians: 6 DMS Provider: CDK Results Since launching the NCAR Service program from Dealer-FX in Q3 2020, Grande Prairie Nissan has seen an increase across all KPIs, including a 22% increase in parts and service revenue. ...

Categories: Success Stories|

Jeep Chrysler Dodge Ram Fiat of Ontario Turns Data Into Service Opportunities With Total Service Marketing

Jeep Chrysler Dodge Ram Fiat of Ontario Turns Data Into Service Opportunities With Total Service Marketing About the dealership Jeep Chrysler Dodge Ram Fiat of Ontario has been awarded the Customer First Award for Excellence from 2017-2020. This award is given to dealers who have achieved the highest level of Customer Experience recognition from Stellantis and is certified by J.D. Power. Dealer Profile DMS Provider: CDK Region: California Service Advisors: 10 Technicians: 37 Total Service Marketing Jeep Chrysler Dodge Ram Fiat of Ontario recently ...

Categories: Success Stories|

Are Lost Customers a Lost Cause?

Are Lost Customers a Lost Cause? An effective marketing strategy that focuses on retention can help you keep your service customers coming back – and re-engage those that are potentially lost. Whether it’s from longer service intervals or less driving due to the pandemic, customers aren’t requiring vehicle service as frequently as they were a few years ago. And since there are lengthier stretches between visits, your dealership may not be at the top of a customer’s mind when the time does come. How can you prevent the loss of service customers and ...

Categories: Insights|

Scheduling Improvements Deliver Success at McGrath Lexus of Chicago

Scheduling Improvements = Success at McGrath Lexus of Chicago About the Dealership Founded in 1991, this Illinois-based dealership offers a wide range of luxury vehicles, new and pre-owned, and has a reputation of always treating their customers right. Their amazing selection, along with their vehicle service and financing options, has made them a Chicago preferred shop. Recently, they have been awarded “Elite of Lexus” status based on customer feedback and satisfaction. Turning Scheduling Challenges into Appointments and Revenue Frank Tranchida, Service Manager, faced a lot of challenges running his large ...

Categories: Success Stories|

Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples

Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples About the Dealership Located in southwest Florida and member of the Germain Motor Company, Germain Toyota of Naples has earned the Edmunds Top Dealer Award 5 years in a row, as well as receiving Premier 5 Star Dealer Award. As the #1 Certified Pre-Owned Volume Dealer in Southwest Florida for 2019-2020, they continue to work towards the high standards that were established since their founding in 1947. Meeting Today’s Market Demand Cindy Lentz, Parts, Service, and Body Shop Director, discusses how Dealer-FX ...

Categories: Success Stories|

38% increase in additional service recommendations for Northside Nissan

Following the Dealer-FX process has led to a 38% increase in additional service recommendations sold for Northside Nissan About the dealership Even though Northside Nissan is one of Edmonton’s newest Nissan dealers, they are part of the Drive Edmonton Auto Group which has been in business for over 30 years. They are dedicated to the community and understand the importance of giving back to people and groups in the Edmonton area. Dealer Profile Region: Prairie Service Advisors: 3 Technicians: 7 Lube Technicians: 4 DMS Provider: R&R Results ...

Categories: Success Stories|

82% increase in maintenance penetration taking Straightline’s service metrics upwards

wiADVISOR has Straightline's service metrics moving upward, including an 82% increase in maintenance penetration About the dealership Straightline Chrysler Jeep Dodge Ram prides itself on excellent customer service, transparency, and having Dodge - their dealership dog. They are a full-service dealership in Fort Saskatchewan, Alberta and signed up for wiADVISOR in 2018. Dealer Profile Business Centre: Western Service Advisors: 2 Technicians: 6 DMS Provider: PBS Results Since implementing the wiADVISOR Program, Straightline Chrysler Dodge Jeep Ram has achieved some impressive results. 82% ...

Categories: Success Stories|

10 Common Mistakes Made in Fixed Operations

On-demand webinar: 10 Common Mistakes Made in Fixed Operations Dealer-FX’s CEO, Bill Lucchini and Senior Manager, Product Operations, Steven Marques had the pleasure of presenting a webinar for the Automotive News “Power Training” series. The pair discussed ten of the common mistakes dealerships make in fixed operations - particularly when implementing new technology. In addition, our dynamic duo offered up some great tips on making an effective transition to digital solutions. Viewers of the webinar also learned: How to avoid the pitfalls of ‘patch’ solutions and create a digital workflow that works ...

Categories: Webinar|

Introducing a new approach to service communications

Introducing a new approach to service communications We’ve just launched a communications tool within our ONE Platform application suite. This innovative messaging feature enables real-time communication via instant chat with your team, and via SMS/text with your customers Why did we develop our communications tool? We conducted a significant amount of user interviews. What did we discover? Dealers need a solution that meets their communication needs - and scales as their business grows. Many dealers were stuck using a “just ok” solution within an existing end-to-end software suite that ...

Categories: Technology|

An Exceptional Service Experience is at Your Customers’ Fingertips

An Exceptional Service Experience is at Your Customers' Fingertips It may come as a surprise, but there are still many dealers out there that haven't started offering the type of digital service experience to customers that we are now getting from many leading brands. Several years ago, Panera introduced a new ordering system. You select your items, double tap to Apple Pay, and it’s done. Later, you drive to Panera, pick up your order off the shelf, and you’re good to go. They created an end-to-end mobile experience that was simple and better ...

Categories: Technology|

Snap-on acquires Dealer-FX

Snap-on acquires Dealer-FX We are excited to announce that Dealer-FX has been acquired by Snap-on Incorporated. We are passionate about delivering on our mission of helping fixed operations teams succeed, and being part of Snap-on will accelerate our ability to bring innovation to our customers. Our industry-leading service operations software is a powerful addition to Snap-on’s broad OEM and dealership-focused portfolio. Their Electronic Parts Catalogs (EPC), essential tool and diagnostics programs, and custom analytics are used in more than 50,000 dealerships worldwide. Dealer-FX was founded to address the inefficiencies that were commonplace in service operations. We are committed to ...

Categories: Blog|

5 Benefits of Moving Your Service Department to the Cloud

5 Benefits of Moving Your Service Department to the Cloud When tech companies say your data is in the cloud, or that you can work in the cloud, it has nothing to do with white fluffy things in the sky. Your data isn’t actually soaring alongside aircraft or in the wind. It has an actual home. It’s stored somewhere — lots of somewheres — and a network of servers find what you need and deliver it. The cloud refers to software and services that run on the Internet, instead of locally on your computer. Most cloud services can be ...

Categories: Insights|

Discover why thousands of dealers have chosen Dealer-FX:

0pt
Higher CSI Score**
$0
Additional FRM Booked with Online Scheduler**
$0
Increase in CP $ per RO*
0x
Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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