Blog
Why a BDC is indispensible for growth.
Why a BDC is indispensible for growth. Leveraging your CRM to build business. In the “good old days”, automotive dealerships could grow merely by waiting for the next customer to darken the doorway. Today, it’s nothing more than a quaint memory. Dealerships now understand the need to consistently engage target audiences to grow. Not just any audiences, mind you. They’re shifting focus to existing customers, rather than chasing new ones. It’s a job perfectly suited for a high performance business development center (BDC). Shifting Growth Strategies Did ...
Hello? Your profitability is on the line.
Hello? Your profitability is on the line. How expert BDC phone call handling drives dealership growth. Today’s modern dealership spends a whole lot of time and money to communicate with customers through online channels. Add to that investments in software to track, personalize, and optimize the consumer digital journey. It’s smart. In the process, however, the one critical channel that drives growth gets overlooked: The phone call. That’s where a professional business development center (BDC) comes in. We Need to Talk Customers want the human touch when ...
The Great Fixed Ops Self-Reckoning
The Great Fixed Ops Self-Reckoning The real barrier to improved customer experience lies within Friedrich Nietzsche, the renowned German philosopher once said, “you yourself will always be the worst enemy you can encounter.” Exterior challenges like new market disruptors and rapidly shifting customer expectations clearly indicate the need for change in Fixed Ops. The hard truth? Recognizing the need for change is one thing. Committing to it is another. The Obstacles are Real The pressure on dealership Fixed Operations has never been greater. Supply chain snafus, microchip ...
Breaking the Barrier to Fixed Ops Change
Breaking the Barrier to Fixed Ops Change Does the real obstacle to improving customer experience lie within? Friedrich Nietzsche, the renowned German philosopher once said, “you yourself will always be the worst enemy you can encounter.” Exterior challenges like new market disruptors and rapidly shifting customer expectations clearly indicate the need for change in Fixed Ops. The hard truth? Recognizing the need for change is one thing. Committing to it is another. The Pressure is Real The inertia in regards to affecting change is understandable. The pressure on ...
Hidden Benefits of Online Scheduling Software
Hidden Benefits of Online Scheduling Software Selecting the right fixed ops solution depends on understanding them. With stretched shop capacity, staffing issues, increased recalls and more, it's natural for Service Department Managers and Advisors to view appointment scheduling software as simply a mechanism to manage daily workload. Yet there are hidden benefits to automotive service software. Being aware of them is critical to selecting the right solution for your dealership Fixed Operations. Online Booking Growth New technology has accelerated shopping behavior and expectations of today's customers. A ...
How to Optimize Fixed Ops Workflow
How to Optimize Fixed Ops Workflow The right solution provides a powerful competitive advantage Fixed ops workflow. It’s a challenge that every Service Manager acknowledges, but very few address. Make no mistake. Ignoring the impact of poor fixed ops workflow has immediate and long-term negative consequences. Customer retention. Staff morale. Revenue growth and profitability. The time has come to rethink the way your fixed ops goes about everyday duties – and invest in a proven workflow management solution. Is Your Workflow Really Working? Most Service Managers understand ...
Service Status Updates: Why Today’s Customer Craves Them
Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no control over. Conversely, knowing details about a process or specific situation reduces anxiety and doubt. That’s why Automated Service Status Updates is a must-have feature for today’s digital service drive. Dude, where’s my car? According to industry reports, a leading complaint among service customers ...
Streamlined Processes Drive Productivity and Profitability for Jim Burke Nissan
Streamlined Processes Drive Productivity and Profitability for Jim Burke Nissan About the Dealership Jim Burke Nissan serves the Hoover and Tuscaloosa, AL region. They take great pride in enhancing the service experience. The NCAR Service program from Dealer-FX helps them deliver an exceptional digital service experience to every customer. Ronald Toelken, Service Manager at Jim Burke Nissan, talks about their NCAR Service program and partnership with Dealer-FX What is one of the integrations that you like and why?One of the great things is the integration with Tire Profiles. We've got ...
Grande Prairie Nissan Achieve a 29% Increase in CP Dollars Per RO
Streamlined processes help Grand Prairie Nissan achieve a 29% increase in CP dollars per RO About the dealership Grande Prairie Nissan is one of 50 dealers in the AutoCanada dealer group. They are committed to providing the highest level of customer satisfaction. Dealer Profile Region: Prairie Service Advisors: 4 Technicians: 6 DMS Provider: CDK Results Since launching the NCAR Service program from Dealer-FX in Q3 2020, Grande Prairie Nissan has seen an increase across all KPIs, including a 22% increase in parts and service revenue. ...
Jeep Chrysler Dodge Ram Fiat of Ontario Turns Data Into Service Opportunities With Total Service Marketing
Jeep Chrysler Dodge Ram Fiat of Ontario Turns Data Into Service Opportunities With Total Service Marketing About the dealership Jeep Chrysler Dodge Ram Fiat of Ontario has been awarded the Customer First Award for Excellence from 2017-2020. This award is given to dealers who have achieved the highest level of Customer Experience recognition from Stellantis and is certified by J.D. Power. Dealer Profile DMS Provider: CDK Region: California Service Advisors: 10 Technicians: 37 Total Service Marketing Jeep Chrysler Dodge Ram Fiat of Ontario recently ...
Are Lost Customers a Lost Cause?
Are Lost Customers a Lost Cause? An effective marketing strategy that focuses on retention can help you keep your service customers coming back – and re-engage those that are potentially lost. Whether it’s from longer service intervals or less driving due to the pandemic, customers aren’t requiring vehicle service as frequently as they were a few years ago. And since there are lengthier stretches between visits, your dealership may not be at the top of a customer’s mind when the time does come. How can you prevent the loss of service customers and ...
Scheduling Improvements Deliver Success at McGrath Lexus of Chicago
Scheduling Improvements = Success at McGrath Lexus of Chicago About the Dealership Founded in 1991, this Illinois-based dealership offers a wide range of luxury vehicles, new and pre-owned, and has a reputation of always treating their customers right. Their amazing selection, along with their vehicle service and financing options, has made them a Chicago preferred shop. Recently, they have been awarded “Elite of Lexus” status based on customer feedback and satisfaction. Turning Scheduling Challenges into Appointments and Revenue Frank Tranchida, Service Manager, faced a lot of challenges running his large ...
Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples
Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples About the Dealership Located in southwest Florida and member of the Germain Motor Company, Germain Toyota of Naples has earned the Edmunds Top Dealer Award 5 years in a row, as well as receiving Premier 5 Star Dealer Award. As the #1 Certified Pre-Owned Volume Dealer in Southwest Florida for 2019-2020, they continue to work towards the high standards that were established since their founding in 1947. Meeting Today’s Market Demand Cindy Lentz, Parts, Service, and Body Shop Director, discusses how Dealer-FX ...
38% increase in additional service recommendations for Northside Nissan
Following the Dealer-FX process has led to a 38% increase in additional service recommendations sold for Northside Nissan About the dealership Even though Northside Nissan is one of Edmonton’s newest Nissan dealers, they are part of the Drive Edmonton Auto Group which has been in business for over 30 years. They are dedicated to the community and understand the importance of giving back to people and groups in the Edmonton area. Dealer Profile Region: Prairie Service Advisors: 3 Technicians: 7 Lube Technicians: 4 DMS Provider: R&R Results ...
82% increase in maintenance penetration taking Straightline’s service metrics upwards
wiADVISOR has Straightline's service metrics moving upward, including an 82% increase in maintenance penetration About the dealership Straightline Chrysler Jeep Dodge Ram prides itself on excellent customer service, transparency, and having Dodge - their dealership dog. They are a full-service dealership in Fort Saskatchewan, Alberta and signed up for wiADVISOR in 2018. Dealer Profile Business Centre: Western Service Advisors: 2 Technicians: 6 DMS Provider: PBS Results Since implementing the wiADVISOR Program, Straightline Chrysler Dodge Jeep Ram has achieved some impressive results. 82% ...
Discover why thousands of dealers have chosen Dealer-FX:
*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.
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