It’s no secret that we live in a mobile-first world. Banking. Shopping. Travel. Today’s customer expects ease, convenience and transparency in virtually every aspect of their daily lives. Appointment booking and check-in are the first touchpoints in the customer service journey. It’s imperative to get the experience right. Mobile customer solutions deliver.
Online Service Scheduler
Online Scheduler – a key component of mobile customer solutions – goes beyond date and time to provide each customer with added options that intuitively enhance the booking process.
Mobile Customer Solutions Benefits
- Optimized design for mobile devices
- Login with Facebook, Google, Apple, email, phone number or VIN
- Customers can select date/time, preferred Advisor, and indicate courtesy transportation needs
- Anticipated cost are available during booking
- Generate a maintenance menu roadmap
- Outstanding recalls with long descriptions can be easily added
- Integrated appointment reminder emails/text to help increase service appointment volume and attendance
Mobile Customer Solutions: Dealership Benefits
- 20% increase in online appointments
- Reduction in customer abandonment rate
- Personalize with your dealership logo
- Tailor which recommended services appear
- Customizable options to suite unique dealer needs
- Display banners with custom messages and add clickable links to transportation options
Mobile Check-in
We’re living in “I need it now” world. Waiting is not an option for customers on-the-go. What’s more, dealership staff can spend a significant amount of time on check-in that could be spent improving the customer experience in other ways.
This contactless check-in component of our mobile customer solutions gives customers the same kind of check-in experience they would have when checking in for a flight.
The message will include:
- Appointment details
- Ability to review selected services
- Add Factory Recommended Services
- Provide a digital signature for approval
- Custom message from the dealership advising on parking
Once the Mobile Check-In is completed by the customer the Advisor will receive a notification within the Write-Up Dashboard.
“Mobile Check-In helps to deliver an exceptional experience for your customers, while streamlining your service department’s processes.”
Tami Zurek, Service Director, Service Director
Eau Claire Chrysler Dodge Jeep Ram, Eau Claire, WI
The first step? Share a brief Discovery Call.