ServiceMastery™

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ServiceMastery™

Connect with us

Your Service BDC isn’t just about answering calls—it’s a profit center that should drive measurable revenue growth, higher retention, and greater customer satisfaction. Achieving high performance requires more than basic call handling — it demands a structured, data-driven system.

Blueprint Service BDC Training programs equip your team with the skills needed to drive more revenue, improve CSI, and reduce customer defection to independents. By leveraging insights from your scheduling systems, your Service BDC agents will proactively engage customers, from declined maintenance follow-ups to warranty work. With intensive professional training, expert coaching and data-driven strategy execution, your Service BDC will secure more appointments, maximize marketing spend, and increase return business.

SERVICEMASTERY™ Certification:
Premium High-Performance Program

Unlike one-time training sessions or short-term coaching investments, ServiceMastery™ is a full-scale performance program that builds, centralizes or optimizes your Service BDC. With a dedicated project manager, expert training, coaching, and built-in accountability tools, your team masters advanced appointment-setting strategies, revenue optimization techniques, and real-time customer engagement methods — all backed by an industry-recognized certification.

Other training programs teach skills. ServiceMastery™ builds a system that provides structure, strategic process implementation, and the ongoing accountability systems required to truly drive Service Department profitability.

Why choose Service Mastery™ Certification:

Proven Long-Term ROI: Certified Service BDC teams see an average 15% increase in CPRO revenue within the first 60 days.

Data-Driven Success: Includes CallRater™, KnowledgeDrive™ and BDC Performance Tracker to monitor and improve team performance.

Comprehensive On-Site Training: 6 & 12-month structured programs with ongoing performance management.

Competitive Advantage: Certification elevates your team’s credibility, ensuring every customer interaction leads to higher CSI, retention, and RO growth.

Built for Scalable Growth: Ideal for dealerships looking to build, centralize, expand or refine Service BDC operations.

Comparison of Blueprint Service BDC training programs


“In the first 30 days of launch, our CPRO dollars increased by 68.6%. Our CPRO count increased by 15.2%, and our overall show ratio increased by over 90% – all leading to a VERY PROFITABLE first month!”

Gill Perez
Service Client Care Manager – Crowley Automotive Group

Phone Skills Training
Essential BDC Enhancements

  • Ideal program for dealerships looking to improve call quality from existing Service BDC teams
  • Cost effective solution for teams that need foundational call-handling skills without full certification
  • A valuable stand-alone training program for new hires or more modest-sized Service BDC teams

Service Boot Camp
Rapid One-Day Training

  • Designed for dealerships needing immediate skill improvement
  • Fast, budget-friendly solution for any staff members handling inbound Service calls, not specific to BDC personnel
  • Perfect for dealerships that want quick, tactical training without a long-term commitment

CallRater

Comprehensive call accountability solution that monitors, tracks and measures call handling and quality performance.

KnowledgeDrive

Features hundreds of answers to common FAQs. Reduces or eliminates altogether the need to transfer to the service drive.

BDC Performance Tracker

Drive performance with custom KPIs measured in real time across individual and team overall levels.

As a member of Dealer-FX, we’ve helped configure, optimize and train BDCs for more than 25 years, serving more than 1,000 dealers along the way.

Make every call count. Start with a short “discovery” chat.