High Performance
BDC Solutions

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Blueprint BDC

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Despite the growth of online appointment booking, the dealership experience still starts on the phone for a vast majority of customers. Yet up to 94% of business development centers do not have a structured process designed to close the appointment. Today’s most profitable dealerships understand the importance of every call, optimizing personnel, processes and technology to transform simple conversations into profitable conversions.

Blueprint BDC services concentrate on three essential elements: Build your BDC with qualified people. Maximize ROI from your existing team. Maintain performance with consistent coaching. Whatever Blueprint specialty you choose to leverage, there’s no “one size fits all” solution. Instead, we begin with a comprehensive – and complimentary – evaluation that leads to a custom program to deliver on the KPIs most important to you.

Three Ways Blueprint Drives BDC Performance

Profitability

Service & Sales Mastery

ServiceMastery™

Optimize the appointment-setting experience and agent productivity with effective communication techniques.

SalesMastery™

The right information and training to create a seamless online to in-store experience and streamlined buyer journey.

Recruiting Mastery

We meet the primary challenge facing today’s BDC Manager: Find new recruits fast. Then, ensure they’re the right fit. Our unique process quickly identifies the right candidates. We then help rigorously assesses the personality & qualification mix to ensure long-lasting hires.

Integrations

Proprietary Technology

CallRater with Advanced Call Tracking: Recording & analytics data, with dynamic scoring.

Performance Tracker: Measure customized targets set at both team & individual level.

Knowledge Drive: The best knowledge base software with 100s of answers to custom FAQs.

Metrics mean business. Blueprint can fix these common shortfalls:

0%
BDC Managers with sufficient training to close appointments.
0%
BDCs actively tracking key performance KPIs.
0%
BDCs without daily or weekly targets to achieve.
0%
BDC employees with NO shop loading knowledge.

Highly trained. Well organized. Expertly managed.
The benefits of a Blueprint BDC.

  • Increase customer pay – and dollars per – repair order

  • Expertly engage customers to increase retention

  • Lower the call volume forced on Service Advisors

  • Synchronize shop loading and service drive flow

  • Maximize daily shop capacity and throughput

  • Execute high RO conversion outbound marketing

  • Transform “price shoppers” into repair orders

  • Elevate the guest experience from first touchpoint

  • Enhance collaboration with service drive personnel

  • Build BDC personnel morale, loyalty and longevity

The Blueprint Advantage:
A comprehensive – and complimentary – no obligation BDC evaluation.

  • Comprehensive call and phone system analysis

  • Review of key performance indicators

  • Survey staff, evaluate processes and goals

  • Services scheduling analysis

  • Review pay plan structure

Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.

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The Blueprint Advantage:

Comprehensive & Complimentary: Whether you’re adding or upgrading, our FREE evaluation is the no-risk way to start.

  • Comprehensive call and phone system analysis

  • Review of key performance indicators

  • Survey staff, evaluate processes and goals

  • Services scheduling analysis

  • Review pay plan structure

Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.

We’ve helped configure, optimize and train BDCs for more than 25 years,
serving more than 1,000 dealers along the way.

Make every call count. Starting with a short Discovery call.


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