Despite the growth of online and AI appointment booking, the dealership experience still starts over the phone for a vast majority of customers. Yet, up to 94% of business development centers do not have a structured process in place to close appointment opportunities. Today’s most profitable dealerships understand the importance of each and every call by optimizing people, process and technology to transform simple conversations into profitable conversions.
Blueprint BDC services concentrate on three essential elements: Build your BDC with qualified people. Maximize ROI. Maintain performance growth with consistent coaching. Whatever Blueprint specialty you choose to leverage, there’s no “one size fits all” solution. Instead, we begin with a comprehensive – and complimentary – Evaluation that leads to a custom program tailored to deliver on the KPI goals most important to you.