Despite the growth of online and AI appointment booking, the dealership experience still starts over the phone for a vast majority of customers. Yet, up to 94% of business development centers do not have a structured process in place to close appointment opportunities. Today’s most profitable dealerships understand the importance of each and every call by optimizing people, process and technology to transform simple conversations into profitable conversions.
Blueprint BDC services concentrate on three essential elements: Build your BDC with qualified people. Maximize ROI. Maintain performance growth with consistent coaching. Whatever Blueprint specialty you choose to leverage, there’s no “one size fits all” solution. Instead, we begin with a comprehensive – and complimentary – Evaluation that leads to a custom program tailored to deliver on the KPI goals most important to you.
Three Ways Blueprint Drives BDC Performance
BDC Training
ServiceMastery™
Optimize the appointment-setting experience and agent productivity with effective communication techniques.
SalesMastery™
The right information and training to create a seamless online to in-store experience and streamlined buyer journey.
Recruiting
Recruiting Mastery™
Find new recruits fast. Our unique processes quickly identify the right candidates for you. We then help rigorously assess the personality and qualification mix to ensure long-lasting hires.
Proprietary Technology
CallRater™ with Advanced Call Tracking:
Recording & analytics data, with dynamic scoring.
BDC Performance Tracker: Measure customized target sets at both individual and team levels.
KnowledgeDrive™: The best knowledge base software with 100s of answers to custom FAQs.
Metrics mean business. Blueprint can fix these common shortfalls:
Highly trained. Well organized. Expertly managed.
The benefits of a Blueprint BDC.
Increase CP – and $/RO
Expertly engage customers to increase retention
Lower call volume forced on Service Advisors
Synchronize shop loading and service drive flow
Maximize daily shop capacity
Execute high RO conversion targeted outbound marketing
Transform “price shoppers” into repair orders
Elevate the guest experience from first touchpoint
Enhance collaboration with service drive personnel
Build BDC personnel morale, loyalty and longevity
The Blueprint Advantage:
A comprehensive – and complimentary – no obligation BDC evaluation.
Comprehensive call and phone system analysis
Review of key performance indicators
Survey staff, evaluate processes and goals
Services scheduling analysis
Review pay plan structure
Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.
The Blueprint Advantage:
Comprehensive & Complimentary: Whether you’re adding or upgrading, our FREE evaluation is the no-risk way to start.
Comprehensive call and phone system analysis
Review of key performance indicators
Survey staff, evaluate processes and goals
Service scheduling analysis
Review pay plan structure
Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.
