Despite the growth of online appointment booking, the dealership experience still starts on the phone for a vast majority of customers. Yet up to 94% of business development centers do not have a structured process designed to close the appointment. Today’s most profitable dealerships understand the importance of every call, optimizing personnel, processes and technology to transform simple conversations into profitable conversions.
Blueprint BDC services concentrate on three essential elements: Build your BDC with qualified people. Maximize ROI from your existing team. Maintain performance with consistent coaching. Whatever Blueprint specialty you choose to leverage, there’s no “one size fits all” solution. Instead, we begin with a comprehensive – and complimentary – evaluation that leads to a custom program to deliver on the KPIs most important to you.
Three Ways Blueprint Drives BDC Performance
Service & SalesMastery
ServiceMastery™
Optimize the appointment-setting experience and agent productivity with effective communication techniques.
SalesMastery™
The right information and training to create a seamless online to in-store experience and streamlined buyer journey.
RecruitingMastery™
We meet the primary challenge facing today’s BDC Manager: Find new recruits fast. Then, ensure they’re the right fit. Our unique process quickly identifies the right candidates. We then help rigorously assesses the personality & qualification mix to ensure long-lasting hires.
Proprietary Technology
CallRater with Advanced Call Tracking: Recording & analytics data, with dynamic scoring.
Performance Tracker: Measure customized targets set at both team & individual level.
Knowledge Drive: The best knowledge base software with 100s of answers to custom FAQs.
Metrics mean business. Blueprint can fix these common shortfalls:
Highly trained. Well organized. Expertly managed.
The benefits of a Blueprint BDC.
Increase customer pay – and dollars per – repair order
Expertly engage customers to increase retention
Lower the call volume forced on Service Advisors
Synchronize shop loading and service drive flow
Maximize daily shop capacity and throughput
Execute high RO conversion outbound marketing
Transform “price shoppers” into repair orders
Elevate the guest experience from first touchpoint
Enhance collaboration with service drive personnel
Build BDC personnel morale, loyalty and longevity
The Blueprint Advantage:
A comprehensive – and complimentary – no obligation BDC evaluation.
Comprehensive call and phone system analysis
Review of key performance indicators
Survey staff, evaluate processes and goals
Services scheduling analysis
Review pay plan structure
Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.
The Blueprint Advantage:
Comprehensive & Complimentary: Whether you’re adding or upgrading, our FREE evaluation is the no-risk way to start.
Comprehensive call and phone system analysis
Review of key performance indicators
Survey staff, evaluate processes and goals
Services scheduling analysis
Review pay plan structure
Take advantage of a detailed summary outlining strengths, weaknesses and areas of opportunity.
