Despite the growth of online appointment booking, the dealership experience still starts on the phone for a vast majority of customers. Yet up to 94% of business development centers do not have a structured process designed to close the appointment. Today’s most profitable dealerships understand the importance of every call, optimizing personnel, processes and technology to transform simple conversations into profitable conversions.
Blueprint BDC services concentrate on three essential elements: Build your BDC with qualified people. Maximize ROI from your existing team. Maintain performance with consistent coaching. Whatever Blueprint specialty you choose to leverage, there’s no “one size fits all” solution. Instead, we begin with a comprehensive – and complimentary – evaluation that leads to a custom program to deliver on the KPIs most important to you.