It’s no secret that we live in a mobile-first world. Banking. Shopping. Travel. Today’s customer expects ease, convenience and transparency in virtually every aspect of their daily lives. Appointment booking and check-in are the first touchpoints in the customer service journey. It’s imperative to get the experience right. Mobile customer solutions deliver.
Online Service Scheduler
Online Scheduler – a key component of mobile customer solutions – goes beyond date and time to provide each customer with added options that intuitively enhance the booking process.
Mobile Customer Solutions Benefits
- Optimized design for mobile devices
- Login with Facebook, Google, Apple, email, phone number or VIN
- Customers can select date/time, preferred Advisor, and indicate courtesy transportation needs
- Anticipated cost are available during booking
- Generate a maintenance menu roadmap
- Outstanding recalls with long descriptions can be easily added
- Integrated appointment reminder emails/text to help increase service appointment volume and attendance
Mobile Customer Solutions: Dealership Benefits
- 20% increase in online appointments
- Reduction in customer abandonment rate
- Personalize with your dealership logo
- Tailor which recommended services appear
- Customizable options to suite unique dealer needs
- Display banners with custom messages and add clickable links to transportation options
Mobile Check-in
We’re living in “I need it now” world. Waiting is not an option for customers on-the-go. What’s more, dealership staff can spend a significant amount of time on check-in that could be spent improving the customer experience in other ways.
This contactless check-in component of our mobile customer solutions gives customers the same kind of check-in experience they would have when checking in for a flight.
The message will include:
- Appointment details
- Ability to review selected services
- Add Factory Recommended Services
- Provide a digital signature for approval
- Custom message from the dealership advising on parking
Once the Mobile Check-In is completed by the customer the Advisor will receive a notification within the Write-Up Dashboard.