Service BDC Consulting

Discover the benefits of a high-performing Service BDC

A dealership’s BDC will typically interact with more customers than any other department. A well run BDC will deliver an exceptional customer experience while freeing service advisors and managers to operate their business, resulting in dramatic improvements in dealer revenue, CSI and customer retention.

After a thorough evaluation and measurement of every process, system and employee, we’ll design a comprehensive training program (driven by KPIs) as well as coaching sessions focused on effective processes. 

Let us help you develop a BDC that is optimized to deliver on the KPIs that are most important to you – customer growth, profitability, CSI, or a combination of all. By developing a culture of goal-setting, best practices and ongoing improvement, we’ll help transform your BDC into a high-performing team committed to your dealership’s success.

After evaluating hundreds of Service BDC departments, our partners at Blueprint have discovered:

0%
BDC Managers that have received sufficient training.
0%
Service BDCs that are tracking KPIs.
0%
Service BDCs that are working with no daily or weekly targets.
0%
BDC employees that have not been properly trained on shop loading.

A highly trained, well organized, and properly managed Service BDC will:

  • Increase customer pay repair orders and dollars per repair order

  • Increase service retention

  • Decrease calls that go to service advisors

  • Create fluid service drive flow and efficient shop loading process

  • Fully utilize daily shop capacities

  • Effectively conduct outbound marketing campaigns that drive ROs and retention

  • Convert “price shoppers” to repair orders

  • Increase CSI and overall guest experience

  • Efficiently communicate with the service drive

  • Improve employee and department morale and retention

Get started with a complete evaluation of the key areas of your current BDC:

  • Comprehensive call and phone system analysis

  • Review of key performance indicators

  • Survey staff, evaluate processes and goals

  • Services scheduling analysis

  • Review pay plan structure

You will receive a detailed summary outlining your strengths, weaknesses, and most importantly, your areas of opportunity.

Get started with a complete evaluation of the key areas of your current BDC:

  • Comprehensive call and phone system analysis

  • Review of key performance indicators

  • Survey staff, evaluate processes and goals

  • Services scheduling analysis

  • Review pay plan structure

You will receive a detailed summary outlining your strengths, weaknesses, and most importantly, your areas of opportunity.

Ready to grow your service business, retain more customers, and have a more efficient Service BDC?

Contact us to schedule an evaluation.