Drive growth, efficiency, and retention for your dealership with ONE Platform. Every aspect and touchpoint in a customer’s service lifecycle is captured in one end-to-end solution. Each application was designed and developed by our team to work together seamlessly. With only one provider to deal with, we make things easier for you.

ONE Platform fundamentally improves the customer’s experience through efficiencies in process automation and workforce enablement. It promotes transparency, drives dealership revenue and builds lasting customer relationships.

ONE Platform seamlessly integrates with vehicles, vehicle manufacturer systems and all major DMS providers. This gives your dealership real-time access to important data and the most advanced performance analytics in the industry.

ONE Platform connects customers to dealerships and OEMs, transforming the automotive service process into a digital service experience.

ONE Platform by Dealer-FX
ONE Platform Delivers Results

*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study™ based on a 1,000-point scale.

Deliver an End-to-End Digital Service Experience

From scheduling to check-out, deliver an experience for your customers unlike any they’ve had before with the only end-to-end platform designed to connect all stages of service.
SCHEDULE
Fill your appointment pipeline and keep service bays busy with our mobile scheduling solution. Designed for customers, advisors and BDC call centers, dealership service staff can access and review appointments anywhere to identify customer’s repair requirements and recalls. This eliminates multiple manual, time-consuming processes.
Online Scheduler
CHECK-IN
Delight your customers with the industry’s best digital service experience. Quickly identify customers and vehicles, then present VIN-driven factory service menus with pricing. Advisors can also identify recalls, software flashes and more, all on the service drive with the customer at their vehicle.
MOBILE CHECK-IN
Mobile Check-In offers a ‘no-touch’ check-in process. With social distancing at the forefront, it’s a safer alternative to kiosk solutions. Customers can check in for service using their mobile device, making it easy and convenient to do business with you.
Mobile Check-In
INSPECT
Inspect is the most convenient multipoint inspection tool on the market today. It gives technicians a single interface to conduct thorough inspections and view all customer concerns, VIN-specific factory scheduled maintenance and dealer recommended services. Inspect eliminates sloppy, paper-based processes and increases efficiency and accuracy.
MESSAGE
Any chance to engage with customers is an opportunity to surprise, delight and create the best experience possible. Dealer-FX’s mobile solution provides real-time customer engagement through vehicle status updates, OEM recall notifications, service reminders and valuable promotions.
Service Dashboard
 MANAGE
Monitor and manage the progress of every vehicle at every stage of service with the most sophisticated service dashboard available. Easily access all applications and manage internal and customer communications in one powerful tool.
 RETAIN
Automate outreach to your customers via phone, email, and text with a powerful service CRM tool. Build long-term retention, increase revenue, and maximize your marketing opportunities.
Connect with your customers with ONE Platform

Total Process Consulting & Support

Representing our unwavering commitment to your dealership’s success, Dealer-FX provides comprehensive in-dealership training and support by the best team in the business.

Certified Integration

ONE Platform has certified integration with all leading DMS providers. Additional third-party and OEM partner integrations allow us to provide data that includes: recalls, national service history, factory warranties, service contract details, tires, branded title, and loyalty programs.

OEM Partners

ONE Platform can be implemented with all makes and models. Dealer-FX is an approved Service Lane Technology Partner for:

OEM Partners
Dealer-FX Virtual TrainingDealer-FX

DEALERS FIND SUCCESS WITH VIRTUAL TRAINING

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When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours…
Dealer-FX Success StoryDealer-FX

STREAMLINED PROCESSES HELP ST. MARYS CHEVROLET ACHIEVE A 116% INCREASE IN $ PER RO

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About the Dealership St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO,…

SOUTH TRAIL CHRYSLER'S CP SALES GO NORTH BY 25% WITH wiADVISOR

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About the Dealership Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in…
Bill Korum's Puyallup NissanDealer-FX

BILL KORUM’S PUYALLUP NISSAN INCREASES CUSTOMER PAY REVENUE WITH NISSAN SWS FROM DEALER-FX

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https://youtu.be/Z8glLcKvhxo When looking for a technology solution capable of transforming every part of the department, Puyallup Nissan chose Dealer-FX and the platform has generated impressive results. Continue reading the full…
TOYOTA SOUTH ATLANTADealer-FX

FOCUSING ON GUEST EXPERIENCE HAS REVENUE AND RETENTION GOING NORTH FOR TOYOTA SOUTH ATLANTA

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About the Dealership Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in…
Dealer-FX Success StoryDealer-FX

IN THE FIRST YEAR, FRIENDLY KIA NEARLY DOUBLES AVERAGE $ SOLD DURING CHECK-IN

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About the Dealership Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers. Results Friendly…
Dealer Success StoryDealer-FX

VAN HORN DODGE CONTINUES TO BUILD ON THEIR SUCCESS WITH wiADVISOR 3.0

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About the Dealership Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.”…
South Dade Toyota Success StoryDealer-FX

HIGH UTILIZATION PAYS HIGH DIVIDENDS FOR SOUTH DADE TOYOTA

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About the Dealership South Dade Toyota is owned by two families that have been in the automotive industry for over 85 years and three generations. They treat employees and customers like they are part of their extended family. Results South…
Bellingham Nissan Success StoryDealer-FX

POST INSPECTION RECOMMENDATIONS RESULT IN A 36% INCREASE IN ADDITIONAL SERVICE REQUEST DOLLARS SOLD

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About the Dealership Bellingham Nissan believes in building a strong community by supporting local charities in the Bellingham, WA area. Before going live on the Nissan SWS Program from Dealer-FX, they were using paper forms and their…
Serra Gardendale KiaDealer-FX

DEALER-FX TOOLS, TECHNOLOGY AND SYSTEMS ALMOST DOUBLED OUR CUSTOMER PAY HOURS PER R.O.

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About the Dealership Serra Gardendale Kia is committed to doing "Whatever It Takes" in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term…
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