ONE Platform Features Seven Solutions:

ONE Platform fundamentally improves the customer’s experience through efficiencies in process automation and workforce enablement. It promotes transparency, drives dealership revenue and builds lasting customer relationships.

Made up of seven solutions, ONE Platform manages the entire customer lifecycle. It seamlessly integrates with vehicles, vehicle manufacturer systems and most DMS providers. This gives your dealership real-time access to important data and the most advanced performance analytics in the industry.

ONE Platform’s seven solutions connect customers to dealerships and OEMs, transforming the automotive service process into a digital service experience.

7 Solutions for the best service experience
As integrated solutions, they ensure that every customer touch point is convenient and professional, providing accurate insights through detailed analytics. They give real-time views of every vehicle and process that keeps managers in control of cycle time, productivity and the entire customer experience.
CONNECT
Whether it’s a recall notification, a reminder for an upcoming service, or new vehicle upgrade offer, reach current and future customers with compelling, personalized messages via their preferred communication channel.
SCHEDULE
Fill your appointment pipeline and keep service bays busy with our mobile scheduling solution. Designed for customers, advisors and BDC call centers, dealership service staff can access and review appointments anywhere to identify customer’s repair requirements and recalls. This eliminates multiple manual, time-consuming processes.
SCHEDULE
Fill your appointment pipeline and keep service bays busy with our mobile scheduling solution. Designed for customers, advisors and BDC call centers, dealership service staff can access and review appointments anywhere to identify customer’s repair requirements and recalls. This eliminates multiple manual, time-consuming processes.
CHECK-IN
Delight your customers with the industry’s best digital service experience. Quickly identify customers and vehicles, then present VIN-driven factory service menus with pricing. Advisors can also identify recalls, software flashes and more, all on the service drive with the customer at their vehicle.
INSPECT
Inspect is the most convenient multipoint inspection tool on the market today. It gives technicians a single interface to conduct thorough inspections and view all customer concerns, VIN-specific factory scheduled maintenance and dealer recommended services. Inspect eliminates sloppy, paper-based processes and increases efficiency and accuracy.
INSPECT
Inspect is the most convenient multipoint inspection tool on the market today. It gives technicians a single interface to conduct thorough inspections and view all customer concerns, VIN-specific factory scheduled maintenance and dealer recommended services. Inspect eliminates sloppy, paper-based processes and increases efficiency and accuracy.
ENGAGE
Any chance to engage with customers is an opportunity to surprise, delight and create the best experience possible. Dealer-FX’s mobile solution provides real-time customer engagement through vehicle status updates, OEM recall notifications, service reminders and valuable promotions.
CHECK-OUT
Transition from the end of an appointment by planning the next visit. Our convenient tablet check-out and next service scheduling system sets future expectations by presenting the vehicle’s maintenance roadmap, while enabling payment for service on a tablet anywhere in the dealership.
CHECK-OUT
Transition from the end of an appointment by planning the next visit. Our convenient tablet check-out and next service scheduling system sets future expectations by presenting the vehicle’s maintenance roadmap, while enabling payment for service on a tablet anywhere in the dealership.
RETAIN
Give your customers every reason to return by sending a variety of powerful marketing messages at the right time. We create personalized invitations and reminders for each customer, delivered through their preferred communications channels.
“We don’t often think of a software company being in the relationship business. This is where Dealer-FX really excels.”
– Clayton Birtell, Fixed Operations Director
Beaverton Toyota
Experience the best platform in the industry