ONE Platform For All Your Service Needs

To meet the rising bar of consumer expectations and drive service department efficiency and profitability, your retail location needs a platform that’s tightly integrated across the entire service process, making it easy for your employees to do their jobs right. 

ONE Platform is designed to deliver the best customer experience in the business, from initial connection to check-out and next service. We built every component of the platform to work together so we could offer one integrated and seamless solution that provides real-time views of every vehicle and process. It ensures your retail location is in control of cycle time, productivity and the entire customer experience.

THE BEST CUSTOMER EXPERIENCE 
The 7 solutions ensure every customer touch point is accurate, convenient and professional, while providing your retail location with the most advanced data analytics in the industry.

CONNECT
Reach current and future customers with compelling, personalized messages and value propositions via the communication channel they prefer. Whether a recall notification, a reminder for an upcoming service or an offer to upgrade to a new vehicle, interact with your customer with professional and branded messages.

SCHEDULE
Capture customer intent with our convenient online, BDC and mobile scheduling applications. Manage the needs of incoming and in-process customers with the Appointment Ledger and BDC tools.

SCHEDULE
Capture customer intent with our convenient online, BDC and mobile scheduling applications. Manage the needs of incoming and in-process customers with the Appointment Dashboard and BDC tools.

CHECK-IN
Delight your customers with the industry’s best service lane experience! Quickly identify customers and their vehicles, then present VIN-driven factory service menus with pricing. Advisors can also address outstanding recalls, software flashes, and more, all while standing with the customer at their vehicle.

INSPECT
Ensure your team delivers for your customers by giving them real-time status of every vehicle in the shop, including promise times and potential roadblocks. Give your technicians access to the best information available for the OEMs via an integrated inspection and analysis platform unlike any in the industry.

INSPECT
Ensure your team delivers for your customers by giving them real-time status of every vehicle in the shop, including promise times and potential roadblocks. Give your technicians access to the best information available for the OEMs via an integrated inspection and analysis platform unlike any in the industry.

CHECK-OUT
Help every customer depart with a smile with our convenient tablet checkout and next service scheduling. Set future expectations by presenting the vehicle’s maintenance roadmap, conveying openness and transparency. Conveniently capture key customer data to secure ongoing engagement.

RETAIN
Delivering a consistently transparent and delightful experience is the best customer retention method available. Because the last service is typically several months before, we provide compelling invitations and reminders across whatever channels the customer prefers.

RETAIN
Delivering a consistently transparent and delightful experience is the best customer retention method available. Because the last service is typically several months before, we provide compelling invitations and reminders across whatever channels the customer prefers.
“I was more than impressed.The best onsite experience I have had in my 25+ years in this business!”
– Joe Whalen, Service Manager
Ed Martin Nissan of Fishers
Experience the best platform in the industry