Watch this informative best practice webinar about enhancing the customer experience in the 21st Century. Led by Greg Dryden, Vice President of Client Optimization at Dealer-FX, the webinar outlines game-changing strategies that improve customer satisfaction while increasing throughput, capacity and parts and service revenue.
SERVICE DRIVE EFFECTIVENESS FOR THE 21ST CENTURY with
Greg Dryden, Vice President of Client Optimization at Dealer-FX
Key learning outcomes include:
- Identify process gaps in your service department and calculate the impact on your business (appointment scheduling, write-up, inspection and parts management)
- Address any gaps in strategies that allow you to enhance customer experience, while increasing throughput, capacity and parts and service revenue
- Improve service department efficiency by solving parts specifying issues
- Structure pay plans that drive behaviors required to improve key performance metrics
- Implement a plan to improve the experience at each customer touchpoint, driving CSI scores, retention and brand loyalty/repurchase
What’s Next?
At Dealer-FX, we drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.