Watch this informative best practice webinar about enhancing the customer experience in the 21st Century. Led by Greg Dryden, Vice President of Client Optimization at Dealer-FX, the webinar outlines game-changing strategies that improve customer satisfaction while increasing throughput, capacity and parts and service revenue.
Key learning outcomes include:
- Identify process gaps in your service department and calculate the impact on your business (appointment scheduling, write-up, inspection and parts management)
- Address any gaps in strategies that allow you to enhance customer experience, while increasing throughput, capacity and parts and service revenue
- Improve service department efficiency by solving parts specifying issues
- Structure pay plans that drive behaviors required to improve key performance metrics
- Implement a plan to improve the experience at each customer touchpoint, driving CSI scores, retention and brand loyalty/repurchase
At Dealer-FX, we drive the digital transformation of dealerships with the only end-to-end platform that gives your employees the tools they need to satisfy customers while driving higher revenue and profits.