New program improves customer satisfaction and service retention by delivering a robust digital after-sales experience.
Toronto, March 3, 2022 – Dealer-FX, the automotive industry’s leading end-to-end software service solution for automotive retailers and OEMs, announced today that they have been named a certified vendor for the Audi of America Technician Video Walk-Around Preferred Provider Program
“Video is an excellent way to help customers understand what’s happening with their vehicles,” said Kelly Eighmey, President of Dealer-FX. “Our Visual MPI application is fully integrated with ONE Platform so Service Consultants can easily share videos with their customer via text or email, depending on their communication preference.”
The partnership between Dealer-FX and Tekion provides real-time bi-directional integration. The result is a comprehensive experience for both dealership personnel and their customers by achieving:
Dealer-FX offers a robust after-sales experience with:
- Technician Video Walk-around
- Ease of use with no application to download
- Timely reminders and status notifications via the Digital MPI application
- Enhanced Dealer and Customer Experience
- Robust, certified integration with over twenty leading DMS Providers
- Efficient and easy to learn management and reporting tools
- Backed by the best training and support in the industry
ONE Platform from Dealer-FX is a cloud-based system that connects dealerships, consumers, OEMs, and third-party systems to help service departments operate efficiently while delivering a better customer experience. By capturing all stages of service in a single end-to-end digital platform, dealerships can significantly improve efficiency, retain more customers, and grow their business
Dealer-FX will be demonstrating Visual MPI, along with a number of other new enhancements to ONE Platform, at the 2022 NADA Show. Visit Booth #3413W to learn more about Dealer-FX and this program, March 11-13, 2022.
Dealer-FX is the leading provider of cloud-based systems that connect dealerships, consumers, OEMs, and third-party systems to help service departments operate efficiently while delivering a better customer experience. By capturing all stages of service in a single end-to-end digital platform, dealerships can significantly improve efficiency, retain more customers, and grow their business.
Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including Stellantis, Nissan, Toyota, Lexus, Mitsubishi, GM, Kia, and Hyundai in the US, Canada, and Puerto Rico. Dealer-FX is a division of Snap-on®> Incorporated and a member of the Total Shop Solutions family of Snap-on brands.
Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information, and systems solutions for professional users performing critical tasks. Products are sold through the company’s franchisee, company-direct, distributor, and Internet channels. Founded in 1920, Snap-on Incorporated is a $4.25 billion, S&P 500 company headquartered in Kenosha, Wisconsin. www.snapon.com
Dennis Welsh, Director of Marketing
(877) 493-0039 x216