Training & Support
Training & Support
Process Consulting
Dealerships are complex businesses. Launching technology solutions in a dealership requires a comprehensive approach to installation, process consulting, and support. We’ve done it more than 3,000 times and we continue to refine our recipe for success.
Our process begins with an assessment of your dealership’s needs by our Process Consulting and Installation Team. We follow that with a thorough virtual installation, and finally, a training program to ensure that you achieve the results you are looking for!
Our Process Consultants ensure the system is fully operational and work closely with all key dealership staff until they’re proficient with it. Additionally, we have regular touch-points with dealership management to continue down a successful path, leading to increases in return on investment.
We take a lot of pride in our training. It drives our success – and yours. Our consulting and support teams have an unwavering commitment to your success. Our proprietary methods, monitoring systems, and dedicated team of professionals are simply the best in the business.
Safe Service Training
Dealer-FX has worked hard to establish safety protocols, ensuring your training and support is delivered safely. We have adapted our installation and training to the COVID-19 environment. We’re ready to work with your teams in both a virtual and in-dealership model that is safe and highly effective. We’ll work hand-in-hand with your dealership to create a training regimen that meets your specific needs.
Dealer Support
When it comes to partnering with a technology vendor, ongoing support may not top your wish list. However, it can often determine the success or failure of a deployment. Our support team works side-by-side with our process consultants, and your team, to ensure any issues are quickly resolved. We track every issue and how quickly it’s both addressed and resolved. We’re constantly updating our systems to improve effectiveness.
Our dealer support team is available to you, with extended hours, in English, French, and Spanish.
No matter your question or issue, we’re here to support you.
Dealer Support
When it comes to partnering with a technology vendor, ongoing support may not top your wish list. However, it can often determine the success or failure of a deployment. Our support team works side-by-side with our process consultants, and your team, to ensure any issues are quickly resolved. We track every issue and how quickly it’s both addressed and resolved. We’re constantly updating our systems to improve effectiveness.
Our dealer support team is available to you, with extended hours, in English, French, and Spanish.
No matter your question or issue, we’re here to support you.
9 of 10 calls are answered in 20 seconds or less
4 of 5 issues are resolved on the first call
1 day is the average time to close incident tickets
“We were impressed with Dealer-FX’s level of professionalism, planning and proactivity. The initial training and continued support has been excellent.”
Lexus of Oakville“Dealer-FX has become an essential part of our process in fixed operations. Using the tablet consistently in the service lane has led to increased customer pay gross and an increase in our maintenance sales.”
Nissan of Elizabeth City“The training and support on ONE Platform have been amazing. I would absolutely recommend Dealer-FX to another dealer.”
St Marys Chevrolet, St Marys, PA
Learning Academy
The Dealer-FX Learning Academy is a resource available to Dealer-FX clients for ongoing training and learning. Looking for a refresher course on a specific topic or need to review the program with new employees? The Learning Academy offers both documentation and videos to meet your ongoing training needs.
The Learning Academy features an interactive dashboard where your team can view courses that they have enrolled in, personalized course calendar, and a robust catalog of training that is available at any time.
- A self-paced learning environment
- A great resource for best practices
- The ‘go-to’ place for interactive product walk-throughs
- Courses are designed to suit different learning styles
- Retake past courses if a refresher is needed
- Courses on mobile-friendly – for added convenience
Dealer-FX Webinars
Throughout the year, Dealer-FX service experts host a variety of webinars to keep you up-to-date on product releases and enhancements, best practices and tips, and more.
Visit our blog regularly or follow us on social media to join our next webinar.