AI Customer Service Adoption Growth
In simple terms, AI customer service focuses on digital machines that can complete tasks that used to require human intelligence. Today’s modern customer is fueling AI’s growth. For example, 2/3 of millennials expect real-time customer service, and 75% of all customers expect a consistent experience, whether in-person, online or over the phone. By automating simple communication tasks, AI can handle basic inquiries, responses, order tracking, and more. Available 24/7, it reduces response times while simultaneously addressing one of the industry’s biggest challenges – employee burnout. Companies regularly experience annual agent turnover rates of up to 45%. This is costly, both in terms of productivity and the bottom line.