Mobile Solutions for Customers
Mobile and contactless service solutions designed for your customers.
Dealer-FX is committed to designing service technology that delivers convenience and transparency for consumers, while still streamlining your service department’s processes. With customer experience poised to overtake price and product as the leading brand differentiator, it’s never been more critical to provide your customers with a world-class digital experience.
To empower your customers throughout their service journey, we’ve designed these mobile-centric solutions which are included in your ONE Platform or Experience suite:
Text Messaging
With Dealer-FX, sending a text message to customers is easy. Texting helps you create a lasting and personal connection with your customers, making them happier. And the ease in which you can send them increases your efficiency and sales.
Text messages are opened 99% of the time, so customers are sure to see important messages about their vehicle or appointment
Foster a more personal connection with your customers to improve retention
Give customers an easy and convenient way to communicate with your dealership
Reach more customers in less time – so you can be more efficient
Text messages have a 99% open rate. 95% are read within three minutes of being sent.
Online Scheduling
Give customers intuitive and convenient service scheduling directly from your website. Without the need to log in, they can schedule appointments from any device, 24/7. With DMS integration and data sourced from your Dealer-FX solution, customers can:
Book service appointments 24/7 based on time slots/dates/advisor availability
View VIN-driven factory requirements and dealer recommended service menus
Receive appointment confirmation and reminder emails
No sign-ups or logins required
Dealer-FX clients have experienced a 20% lift in dollars per RO on average when their customers book a service appointment through online scheduling.
Online Scheduling
Give customers intuitive and convenient service scheduling directly from your website. Without the need to log in, they can schedule appointments from any device, 24/7. With DMS integration and data sourced from your Dealer-FX solution, customers can:
Book service appointments 24/7 based on time slots/dates/advisor availability
View VIN-driven factory requirements and dealer recommended service menus
Receive appointment confirmation and reminder emails
No sign-ups or logins required
Dealer-FX clients have experienced a 20% lift in dollars per RO on average when their customers book a service appointment through online scheduling.
Mobile Check-In
Offer your customers a ‘contactless’ check-in process, ensuring a safe and convenient method to check in for service, directly from their mobile device. Your dealership can simply send a link via text or email, allowing your customers to begin their check-in before they arrive at the dealership. The mobile check-in process allows customers to:
Review selected services
Add recommended services
Provide a digital signature for approval
Dealer-FX clients are seeing up to $31 in additional services per RO on average when online scheduling is combined with a mobile check-in.
Digital MPI
This solution provides a convenient, contactless, and digital approach to sharing technician recommendations with your customers. By simply sending a link via text, customers can easily review inspection results and approve recommended services from their mobile device while on the go. Each recommendation includes an associated explanation and price estimate.
Customers approve twice as much* recommended work for dealers using DMPI than those not using DMPI for technician approvals.
*dollar value of approved recommendations
Digital MPI
This solution provides a convenient, contactless, and digital approach to sharing technician recommendations with your customers. By simply sending a link via text, customers can easily review inspection results and approve recommended services from their mobile device while on the go. Each recommendation includes an associated explanation and price estimate.
Customers approve twice as much* recommended work for dealers using DMPI than those not using DMPI for technician approvals.
*dollar value of approved recommendations
Payments
You can now give your customers the convenient, safe, and contactless check-out experience they expect with Payments from Dealer-FX. Your dealership can send a payment request directly to a customer’s mobile device.
Customers can make their payments with mobile wallets like Apple Pay or Google Pay, and all major debit and credit cards – while avoiding peak hour lineups at the cashier!
Find out more about Payments.