Everything you need to manage appointments, grow your service business, and create happy, loyal customers.
Experience makes service easy for your customers by putting the entire scheduling and check-in process literally in the palm of their hands.
With complete scheduling and appointment management, including shop loading, dealer pricing, and maintenance menus, we’ll help maximize your service department’s growth and revenue potential.
Experience includes a full suite of communication and marketing tools for one-to-one text messaging or emailing, marketing campaigns, or even call campaigns to help you engage with customers, drive revenue opportunities, and build long-term retention.
Convenience and Safety
Provide your customers with the convenience of online scheduling and ensure professional and consistent menu recommendations and pricing. Customers can easily add vehicle concerns and select transportation options. Appointments are instantly confirmed and can be managed by your team. Automated confirmations and reminders are sent to customers, through text or email.
Prior to the appointment, customers can check-in directly from their mobile device, allowing for a physically distanced drop-off, without the added expense or inconvenience of using a kiosk or other check-in system.
Increase Your Revenue Opportunities
Experience helps you communicate effectively with your customers, ensuring they return for service, complete necessary maintenance and repairs, and helps build long-term retention for your dealership.
We’ll help you automate essential communication to alert customers about missed appointments and deferred services, and reactivate lost customers. We’ll also help ensure 100% menu presentation, including dealer-recommended services and recalls, to contribute to your overall growth and profitability.
Experience gives your dealership:
Online Scheduling
Mobile Scheduling
OEM & Dealer Recommended Services
Dealer Pricing
Mobile Check-In
Text Messaging
Scheduling Controls
Service History
BDC Appointment Management
BDC Call Management & Reporting
Email Communication
Marketing Campaigns
Internal Instant Messaging
Experience integrates with leading DMS providers, ensuring seamless and consistent customer and vehicle information. Additionally, robust reporting and analytics provide insight into trends that affect your dealership’s retention and profitability.
Experience runs on the Dealer-FX ONE Platform, allowing you to easily upgrade the solution with tools that will enhance other areas in your service process.
“We’re seeing an additional $32 per RO when guests use our online scheduler and
mobile check-in, thanks to Dealer-FX.”
Frank Tranchida, Service Manager
McGrath Lexus of Chicago