Introducing NEW enhancements to ONE Platform.
In an industry so focused on customer service and retention, there’s no room for outdated technology and operational bottlenecks. ONE Platform truly
transforms your workday by streamlining workflows, easing decision-making and empowering staff expertise. All in one intuitively designed package.
- An intuitive graphic interface with start-to-finish tracking
Centralized command center hosting all critical functions
Reduced repetitive clicks, manual steps & duplicate data-entry
Superior DMS integration with bi-directional data flow
- Digital MPI with customizable templates & expanded media
Responsive design across desktop, tablet, or mobile
Today’s best digital service drive solution. Only better!
Elevated Experience
The technician & advisor experience is intrinsically tied to the customer experience. Our tools expedite staff decision-making and facilitate communication. Fully connected & frictionless, every stakeholder helps to create a better experience.
Custom Workflow
Workflow has the single greatest impact on productivity. Now you can customize it by vehicle type and model. The solution intelligently assigns VIN-specific inspections, leading to increase accuracy and optimized tech time in every bay.
Higher Retention
Retention of customers – and technicians – hinges on one thing: Increased throughput. Now you can reduce manual review of quotes, minimize the back-and-forth with parts and ease the pressure on advisors. Hello, happy customers.
Intuitive Design
One Platform adapts to the daily rhythm of your shop. It’s built with tools that work for your team, not the other way around. Ease of use makes adoption effortless, allowing for a laser-focus on what matters – improved customer interactions.
A new era of efficiency is within reach. Get a closer look right now:
Industry-leading innovation that helps
you work smarter. Not harder.
Accelerated Repair Order
Management
In an economy where every square foot and every minute counts, ONE Platform enhancements address the challenge of service staff of frustration with antiquated systems. Agility and adaptability are the words of the day, transforming RO management processes today and continually adapting to help you stay ahead in competitive markets.
Efficiency Meets Intuition
Inspection templates that don’t align with actual technician workflows give rise to increased app time, frustration, and errors. ONE Platform enhanced interface empowers shop staff to customize their templates, speeding up MPI completions. Plus, the ability to add up to 5 videos or images at once allows for quick, easy viewing and faster approvals.
Efficiency Meets Intuition
Inspection templates that don’t align with actual technician workflows give rise to increased app time, frustration, and errors. ONE Platform enhanced interface empowers shop staff to customize their templates, speeding up MPI completions. Plus, the ability to add up to 5 videos or images at once allows for quick, easy viewing and faster approvals.
Industry-leading Integrations
Leveraging Snap-on’s vast repository of repair data, the tool provides VIN-specific labor times and repairs, ensuring precision in labor estimation and enhancing dealership efficiency. Plus, ONE Platform offers exclusive integrations with Mitchell 1 ProDemand and EPC 5. Of course, it seamlessly connects with other technologies including integrations with over 20 different DMS providers.
True end-to-end process efficiency software
Creating a transparent & frictionless experience is one of the most important factors in retaining customers. ONE Platform is true end-to-end. Mobile-optimized Online Service Scheduler. Mobile check-in. Digital MPI with video. Service Status tracker. ePayments. It’s all built-in, including personalized CRM marketing.
True end-to-end process efficiency software
Creating a transparent & frictionless experience is one of the most important factors in retaining customers. ONE Platform is true end-to-end. Mobile-optimized Online Service Scheduler. Mobile check-in. Digital MPI with video. Service Status tracker. ePayments. It’s all built-in, including personalized CRM marketing.
“The visibility into the Repair Order (RO) process, including any potential roadblocks, ensures we’re always on top of our game. We’re particularly impressed with the real-time notifications for approval or decline of recommendations, which means no more waiting around and guessing. This level of efficiency and communication has not only streamlined our workflow but has also elevated the level of service we provide to our customers. OnePlatform has set a new standard for managing inspections and ROs.”
Jerry Delgado, Shop Foreman & Lead Technician
McGrath Lexus of Chicago
Enhanced tools to transform your workday. Get started now!
The first step? Share a brief Discovery Call.
Leverage the power of ONE Platform to do more.
Generate perfectly timed, highly personalized communication campaigns, all proactively managed by a team of digital marketing experts and custom design studio.
BDC Consulting & Training
Build. Maximize. Maintain. From Recruitment to Sales to Service, we optimize personnel, processes and technology to close more appointments.