Service department software for service managers

A service drive loses capacity at the handoffs, not at the work. Separate systems for scheduling, inspection, approval, and payment mean the same job is entered more than once, and no single view holds the whole of it.

One connected system.
One view of the operation.

Visibility across every open repair order

Appointment, check-in, inspection, and approval resolve on one record. The state of every job is visible without asking for it.

Inspections with the evidence attached

Findings reach the customer with photo and video attached, and the approval returns to the same record. The decision is documented rather than relayed.

Advisor time returned to the customer

Mobile and advisor check-in remove the re-entry from the write-up. Advisor time goes to the customer instead of data entry.

The workflows a service manager owns

Five workflows, one record.

Appointment Scheduling

Booked online or in the lane, against real shop capacity.
Reception

Walkaround and write-up at the vehicle, not at a desk.
Inspection

Photo and video evidence the customer can actually see.
Estimation

Labor, parts and menu pricing in one defensible number.
Parts Fulfillment

Availability and live pricing inside the repair order.
Approvals

Extra work authorized from the phone, with a timestamp.
Repair Order Management

One record from open to close, pushed back to the DMS.
Payments

Paid before the cashier. Shorter queue, sooner close.
Customer Communication

Text and email, logged against the repair order.
Recalls & Warranty

Open recalls surfaced against the VIN, caught at booking.
Performance Reporting

Throughput, effective labor rate, advisor performance.
Service Marketing

Declined work and lapsed customers, followed up every time.

What you get with Service Intelligence Platform™

Service Intelligence Platform™ features

Customer Approvals
In-service vehicle queue & management
Quick create repair order
Repair Order Management
Manage repair orders^{Note 1}
Quick dispatch
Import repair order^{Note 1}
Priority requests
Repair order audit log
Personalized task view

Declined Services Queue
Two-way repair order sync^{Note 2}
Vehicle Service Tracker
Two-way texting communication
Internal chat & two-way customer texting
Internal communications & chat
Two-way customer record sync^{Note 2}

If applicable to DMS provider
Subject to DMS availability

See a features

Service department software, built for clarity and control

A service drive loses capacity at the handoffs, not at the work. Separate systems for scheduling, inspection, approval, and payment mean the same job is entered more than once, and no single view holds the whole of it.

One connected system.
One view of the operation.

Visibility across every open repair order

Inspections with the evidence attached

Advisor time returned to the customer

The workflows a service manager owns

Appointment Scheduling

Reception

Inspection

Estimation

Parts Fulfillment

Approvals

Repair Order Management

Payments

Customer Communication

Recalls & Warranty

Performance Reporting

Service Marketing

What you get with Service Intelligence Platform™

Service Intelligence Platform™ features

Products & Services

Company

OEM Programs

Service department software, built for clarity and control

A service drive loses capacity at the handoffs, not at the work. Separate systems for scheduling, inspection, approval, and payment mean the same job is entered more than once, and no single view holds the whole of it.

One connected system. One view of the operation.

Visibility across every open repair order

Inspections with the evidence attached

Advisor time returned to the customer

The workflows a service manager owns

What you get with Service Intelligence Platform™

Service Intelligence Platform™ features

Products built for the service drive

Service CRMAdd-on

One connected system.
One view of the operation.