How to WIN at Customer Service in the Digital Age
The digital age is forcing a disruptive transformation based on effective use of technology: To provide information, speed up the process, and improve communication.
The digital age is forcing a disruptive transformation based on effective use of technology: To provide information, speed up the process, and improve communication.
The service journey can be fast-paced and complicated. One missed appointment, a broken promise time or confused communication can lead to missed steps and a poor customer experience. The pace of service retail in this digital-driven and on-demand market places a premium on efficiency and creates a need to build an automated monitoring, communication, and […]
Provides Real-Time Status Of Every Vehicle At Every Stage of Service Toronto and Detroit, March 14, 2018 Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of the Service Dashboard, the industry’s only real-time department management, status and communication tool. Today’s customers want to know exactly […]