The Great Fixed Ops Self-Reckoning The real barrier to improved customer experience lies within Friedrich Nietzsche, the renowned German philosopher once said, “you yourself will always be the worst enemy you can encounter.” Exterior challenges like new market disruptors and rapidly shifting customer expectations clearly indicate ...
Hello? Your profitability is on the line. How expert BDC phone call handling drives dealership growth. Today’s modern dealership spends a whole lot of time and money to communicate with customers through online channels. Add to that investments in software to track, personalize, and optimize the ...
Breaking the Barrier to Fixed Ops Change Does the real obstacle to improving customer experience lie within? Friedrich Nietzsche, the renowned German philosopher once said, “you yourself will always be the worst enemy you can encounter.” Exterior challenges like new market disruptors and rapidly shifting customer expectations ...
Hidden Benefits of Online Scheduling Software Selecting the right fixed ops solution depends on understanding them. With stretched shop capacity, staffing issues, increased recalls and more, it's natural for Service Department Managers and Advisors to view appointment scheduling software as simply a mechanism to manage daily ...
How to Optimize Fixed Ops Workflow The right solution provides a powerful competitive advantage Fixed ops workflow. It’s a challenge that every Service Manager acknowledges, but very few address. Make no mistake. Ignoring the impact of poor fixed ops workflow has immediate and long-term negative consequences. ...
Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...
Are Lost Customers a Lost Cause? An effective marketing strategy that focuses on retention can help you keep your service customers coming back – and re-engage those that are potentially lost. Whether it’s from longer service intervals or less driving due to the pandemic, customers aren’t requiring vehicle ...
5 Benefits of Moving Your Service Department to the Cloud When tech companies say your data is in the cloud, or that you can work in the cloud, it has nothing to do with white fluffy things in the sky. Your data isn’t actually soaring alongside aircraft or in the wind. It has an ...
5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]
Introducing the NEW Dealer-FX Learning Academy During this unprecedented time, Dealer-FX is committed to providing our dealers with the support, tools, and resources that they need to be successful. That is why we are pleased to announce the launch of the new and improved Dealer-FX Learning Academy. With the rapidly evolving challenges that your business […]
