Are Lost Customers a Lost Cause? An effective marketing strategy that focuses on retention can help you keep your service customers coming back – and re-engage those that are potentially lost. Whether it’s from longer service intervals or less driving due to the pandemic, customers aren’t requiring vehicle ...
5 Benefits of Moving Your Service Department to the Cloud When tech companies say your data is in the cloud, or that you can work in the cloud, it has nothing to do with white fluffy things in the sky. Your data isn’t actually soaring alongside aircraft or in the wind. It has an ...
5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]
Introducing the NEW Dealer-FX Learning Academy During this unprecedented time, Dealer-FX is committed to providing our dealers with the support, tools, and resources that they need to be successful. That is why we are pleased to announce the launch of the new and improved Dealer-FX Learning Academy. With the rapidly evolving challenges that your business […]
Re-Inventing Automotive Software in Today’s Challenging Environment: A Q&A with Dealer-FX CTO, Alan Fong
Dealer-FX’s Experience package was recently launched with two goals in mind: Making appointment scheduling and service check-in easy for the vehicle owner, and enabling simple appointment management and customer communication for the dealership. We sat down for a Q&A session with our Chief Technology Officer, Alan Fong, to get his thoughts on how this new […]
Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI: Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]
Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to: Effortlessly communicate with the […]
Essential Tools to Deliver an Exceptional Customer Experience During and Post COVID-19. Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, announced the launch of Experience today, a new offering that makes appointment scheduling and service check-in easy for the vehicle owner while making appointment management and customer communication simple […]