Providing digital & mobile payment options is no longer optional. Flexible electronic payments gives dealerships a competitive advantage It’s one of the great ironies of the automotive service industry. Getting paid by customers – a process that impacts cash flow, payroll, capital investment and more – ...
What’s hurting dealerships more? Lack of technicians? Or lack of determination to avert the crisis? Enough ink has been spilled on reporting, measuring and fretting over the current automotive technician shortage to fill a dump truck. While the solutions posed to address the crisis are many ...
BDC Managers: What separates the best ... from the rest? What are the key traits of a successful BDC Manager? You could likely come up with a few off the top of your head. Upbeat personality. Motivational moxie. Expert time management. Multitasker. Yup, all good. Yet ...
BDC Evaluation: The cure for performance anxiety. How expert analysis and recommendations sets any BDC up for success. Performance reviews. For employees, they’re a common practice to recognize exceptional – or lacking – performance. Yet when it comes to a business development center (BDC), many dealerships ...
Service lane software: It's only as good as the people behind it. Why support and training is a critical purchase criteria. After months of leafing through promotional materials and digesting endless demos, you’ve finally selected an exciting new service lane software solution for your business. Hold ...
Personalized marketing: How to overcome challenges to win revenue & retention. Personalized marketing is the buzzword of the day. For good reason. Ecommerce powerhouses like Amazon and Netflix exposed its virtues to a massive, pandemic-fueled online audience. It’s no longer a consumer wish – it’s now ...
Why recruiting is the #1 factor in BDC success. Collaboration with a BDC recruiting specialist makes all the difference. Hiring the right people is the foundation of a high performing Business Development Center (BDC). What exactly defines these “right people”? Automotive know-how? Call center experience? ...
There's no mystery to customer retention marketing. The Lifecycle approach is the best way to build relationships. For most products, your relationship with the brand ends with the purchase. A new vehicle, however, requires regular maintenance, updates and more. Every purchase must be viewed as a ...
Why a BDC is indispensible for growth. Leveraging your CRM to build business. In the “good old days”, automotive dealerships could grow merely by waiting for the next customer to darken the doorway. Today, it’s nothing more than a quaint memory. Dealerships now understand the need ...
Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...
