Personalized marketing: How to overcome challenges to win revenue & retention. Personalized marketing is the buzzword of the day. For good reason. Ecommerce powerhouses like Amazon and Netflix exposed its virtues to a massive, pandemic-fueled online audience. It’s no longer a consumer wish – it’s now ...
Why recruiting is the #1 factor in BDC success. Collaboration with a BDC recruiting specialist makes all the difference. Hiring the right people is the foundation of a high performing Business Development Center (BDC). What exactly defines these “right people”? Automotive know-how? Call center experience? ...
There's no mystery to customer retention marketing. The Lifecycle approach is the best way to build relationships. For most products, your relationship with the brand ends with the purchase. A new vehicle, however, requires regular maintenance, updates and more. Every purchase must be viewed as a ...
Why a BDC is indispensible for growth. Leveraging your CRM to build business. In the “good old days”, automotive dealerships could grow merely by waiting for the next customer to darken the doorway. Today, it’s nothing more than a quaint memory. Dealerships now understand the need ...
Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...
Snap-on acquires Dealer-FX We are excited to announce that Dealer-FX has been acquired by Snap-on Incorporated. We are passionate about delivering on our mission of helping fixed operations teams succeed, and being part of Snap-on will accelerate our ability to bring innovation to our customers. Our industry-leading service operations software is a powerful addition ...
Dealer-FX Strengthens Integration with CDK; Added as Publisher on Fortellis Automotive Exchange™ Platform Deeper integration provides real-time access to important vehicle and customer data. Toronto, February 11, 2021 – Dealer-FX, the provider of the leading and only complete service technology solution built from the ground up, announced today that it has completed a new, enhanced ...
Dealer-FX Enhances ONE Platform with Industry-First Integrated Video for Technicians New feature delivers convenience for consumers while driving efficiency for service departments Toronto, February 9, 2021 – Dealer-FX, the provider of the leading and only complete service technology solution built from the ground up, announced today that it has enhanced its ONE Platform with ...
Achieve 30% Efficiency Improvement with Snap-on EPC Integration Dealer-FX now integrates with the Snap-on Electronic Parts Catalog (EPC) - delivering unmatched efficiency and productivity for dealership service departments. With this industry-first integration, the Parts Department can easily transfer picklists directly into the multi-point inspection process. Parts Managers are always looking ...
Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an open technology platform developed by CDK to reduce data exchange friction points for the automotive industry. Software providers, like Dealer-FX, can develop an integration which will result in data being automatically passed through Dealer-FX to CDK, ...
