Is AI customer service the right strategy for dealerships?

Is AI customer service right for dealerships?Machine efficiency can be no match for the human touch. Artificial Intelligence. Unless you are currently residing under a rock, you’ve heard of it. One of the industries boasting the fastest adoption rates is customer service. No wonder. Modern customers ...

2023-11-07T09:58:18-05:00

BDC Evaluation: The cure for performance anxiety.

BDC Evaluation: The cure for performance anxiety. How expert analysis and recommendations sets any BDC up for success. Performance reviews. For employees, they’re a common practice to recognize exceptional – or lacking – performance. Yet when it comes to a business development center (BDC), many dealerships ...

2023-07-21T15:35:53-04:00

Service lane software: Only as good as the people behind it.

Service lane software: It's only as good as the people behind it. Why support and training is a critical purchase criteria. After months of leafing through promotional materials and digesting endless demos, you’ve finally selected an exciting new service lane software solution for your business. Hold ...

2023-07-04T09:46:02-04:00
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