Northside Success Story

Following the Dealer-FX process has led to a 38% increase in additional service recommendations sold for Northside Nissan

About the dealership

Even though Northside Nissan is one of Edmonton’s newest Nissan dealers, they are part of the Drive Edmonton Auto Group which has been in business for over 30 years. They are dedicated to the community and understand the importance of giving back to people and groups in the Edmonton area.

Dealer Profile

  • Region: Prairie
  • Service Advisors: 3
  • Technicians: 7
  • Lube Technicians: 4
  • DMS Provider: R&R


Since launching the NCAR Service program from Dealer-FX in late 2018, Northside Nissan has seen an increase across all KPIs, including a 27% increase in the average Factory Required Services booked during the appointment setting phase.


increase in the avg. $ recommended post inspection
2019 vs. 2020


increase in the avg. $ additional service recommendations sold
2019 vs. 2020

From the Dealership

“The NCAR Service program from Dealer-FX has enhanced our customer experience in the service drive with ease of use and an efficient process. Our customers receive a consistent and transparent service experience as a result of this program.

Dealer-FX has made us more efficient and more profitable. With NCAR Service from Dealer-FX, we have seen a 38% increase in additional services sold.

When you call Dealer-FX, you get to speak to a real person – the support has been excellent. I would definitely recommend the NCAR Service program from Dealer-FX to another dealer who is not already on the program.”

Tony O’Callaghan, Service Manager
Northside Nissan, Edmonton, AB

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Get in touch with us today and learn how the NCAR Service program from Dealer-FX can benefit your dealership: 1-844-647-7888 |

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