Dealer-FX Drives Profits and Streamlines Processes for Germain Toyota of Naples
About the Dealership
Located in southwest Florida and member of the Germain Motor Company, Germain Toyota of Naples has earned the Edmunds Top Dealer Award 5 years in a row, as well as receiving Premier 5 Star Dealer Award. As the #1 Certified Pre-Owned Volume Dealer in Southwest Florida for 2019-2020, they continue to work towards the high standards that were established since their founding in 1947.
Meeting Today’s Market Demand
Cindy Lentz, Parts, Service, and Body Shop Director, discusses how Dealer-FX helps her dealership improve the guest experience by speeding up the appointment conversion rate. This means getting cars in and out of the shop faster and getting the customers’ information together aptly. Brian Kramer, General Manager, acknowledges the changing market with the digitalization of many services in the automotive industry. Seeing great potential in Dealer-FX and the many partnerships they have already established, it was vital that the dealership started using their platform to meet present and future customer needs.
The Dealer-FX Advantage
With our complete service solution, Germain Toyota of Naples was impressed with our ability to manage all stages of service effectively and in a timely manner. From setting an appointment, to coming into the shop, to walking out of the shop, our software services provide customers with clarity and efficiency. They highly recommend other dealers to adopt this platform in their services so as to not only streamline processes, but to also store and organize relevant historic data. Furthermore, being that demand is already on online services and techniques, Dealer-FX can help put dealers ahead of competitors and where they need to be to remain successful.
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