Scheduling Improvements = Success at McGrath Lexus of Chicago
About the Dealership
Founded in 1991, this Illinois-based dealership offers a wide range of luxury vehicles, new and pre-owned, and has a reputation of always treating their customers right. Their amazing selection, along with their vehicle service and financing options, has made them a Chicago preferred shop. Recently, they have been awarded “Elite of Lexus” status based on customer feedback and satisfaction.
Turning Scheduling Challenges into Appointments and Revenue
Frank Tranchida, Service Manager, faced a lot of challenges running his large service center efficiently before working with Dealer-FX. With the help of our solutions, communication with customers is better than ever. Customers are coming in and out of the shop faster, and scheduling appointments has never felt easier. McGrath Lexus of Chicago has seen a significant influx of customers, and ultimately revenue, due to the changes that have been made in their service department. They attribute their ability to deliver an effective customer experience to Dealer-FX and the efficiency they have achieved.
Read success stories of our happy customers