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Dealer-FX Success Stories
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Bill Korum’s Puyallup Nissan Increases Customer Pay Revenue With Nissan SWS From Dealer-FX
About the Dealership Billy Korum, GM at Bill Korum’s Puyallup Nissan, outside Seattle Washington, runs the dealership the way his father did since he acquired it in 1975. He believed in treating customers like family, and the entire staff still practices this philosophy. Results The challenge issued to Service Manager Justin Frady was to […]
Dealer-FX Tools, Technology And Systems Almost Doubled Our Customer Pay Hours Per R.O.
About the Dealership Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty. From the Dealership “Now in my 7th year as General Manager of Kia Franchises, […]
Experience ONE Platform From Dealer-FX Live At The Kia National Dealer Meeting In Las Vegas, NV
The Dealer-FX Team is excited to be on hand at the 2019 Kia National Dealer Meeting to demonstrate the features and benefits of ONE Platform to Kia Dealers from across the USA. Event Details Kia National Dealer Meeting Wynn Hotel & Resort, Las Vegas, NV Wednesday, November 13, 2019 | 11:30 AM PST – 3:30 PM PST Dealer-FX […]
Red Deer Mitsubishi Combines MiCAR ONE Platform And Dedication To Customer Service To Achieve Results
About the Dealership Red Deer Mitsubishi aims to be the best service provider in the industry, aiming to exceed customer expectations for service, quality, and value. They also believe that when you treat people right, they will return. Their results prove that this philosophy is working. Results Since migrating to the full MiCAR ONE Platform […]
J.D. Power to Dealers: Go Digital with Service
Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
Car Candy: 2019 New York Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Ten Ways to Find the Holy Grail of the Service Department
Quick: What’s simple to do, difficult to master, but critical to your service business? The "Holy Grail" of your service department is the art of appointment setting, because getting people to make an appointment is the first and most important step toward service success.
Three Questions to Ask About Technician Inspection…and One Special Feature
What happens when you give technicians multiple layers of valuable information -- right at their fingertips -- and right when they need it during an inspection?
38% increase in additional service recommendations for Northside Nissan
Following the Dealer-FX process has led to a 38% increase in additional service recommendations sold for Northside Nissan ...
Dealer-FX Tools, Technology And Systems Almost Doubled Our Customer Pay Hours Per R.O.
About the Dealership Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty. From the Dealership “Now in my 7th year as General Manager of Kia Franchises, […]
Experience ONE Platform From Dealer-FX Live At The Kia National Dealer Meeting In Las Vegas, NV
The Dealer-FX Team is excited to be on hand at the 2019 Kia National Dealer Meeting to demonstrate the features and benefits of ONE Platform to Kia Dealers from across the USA. Event Details Kia National Dealer Meeting Wynn Hotel & Resort, Las Vegas, NV Wednesday, November 13, 2019 | 11:30 AM PST – 3:30 PM PST Dealer-FX […]
Red Deer Mitsubishi Combines MiCAR ONE Platform And Dedication To Customer Service To Achieve Results
About the Dealership Red Deer Mitsubishi aims to be the best service provider in the industry, aiming to exceed customer expectations for service, quality, and value. They also believe that when you treat people right, they will return. Their results prove that this philosophy is working. Results Since migrating to the full MiCAR ONE Platform […]