What’s hurting dealerships more? Lack of technicians? Or lack of determination to avert the crisis?

What’s hurting dealerships more? Lack of technicians? Or lack of determination to avert the crisis? Enough ink has been spilled on reporting, measuring and fretting over the current automotive technician shortage to fill a dump truck. While the solutions posed to address the crisis are many ...

2024-03-11T16:20:52-04:00

BDC Evaluation: The cure for performance anxiety.

BDC Evaluation: The cure for performance anxiety. How expert analysis and recommendations sets any BDC up for success. Performance reviews. For employees, they’re a common practice to recognize exceptional – or lacking – performance. Yet when it comes to a business development center (BDC), many dealerships ...

2023-07-21T15:35:53-04:00

Personalized marketing: How to overcome challenges to win revenue & retention

Personalized marketing: How to overcome challenges to win revenue & retention. Personalized marketing is the buzzword of the day. For good reason. Ecommerce powerhouses like Amazon and Netflix exposed its virtues to a massive, pandemic-fueled online audience. It’s no longer a consumer wish – it’s now ...

2023-07-04T09:50:31-04:00

Why recruiting is the #1 factor in BDC success.

Why recruiting is the #1 factor in BDC success. Collaboration with a BDC recruiting specialist makes all the difference.   Hiring the right people is the foundation of a high performing Business Development Center (BDC). What exactly defines these “right people”? Automotive know-how? Call center experience? ...

2023-07-04T09:50:54-04:00
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