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Dealer-FX Success Stories
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Focusing on the Guest Experience has Revenue and Retention Going North for Toyota South Atlanta
About the Dealership Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in the service lane. Results Since adopting the Toyota Service Technologies Program in early 2018, they […]
Enhanced integration with CDK now available through Fortellis
Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an open technology platform ...
Enhanced integration with CDK now available through Fortellis
Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an ...
Discover What’s New at NADA2021
Discover What's New at NADA2021 The first-ever Virtual NADA Show is taking place on February 9-11, 2021. ...
Texting MPI Results Will Help Your Dealership Adhere to COVID19 Regulations
Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI: Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]
Service Dashboard Can Help Your Dealership Navigate COVID-19
Monitor and manage the progress of every vehicle at every stage of service while helping to promote social distancing amongst your employees. Service Dashboard allows Parts Clerks, Technicians, and Advisors to visually communicate actions required and vehicles that need attention – all with limited employee interaction. Service Dashboard allows you to: Effortlessly communicate with the […]
Dealer-FX Launches Experience
Essential Tools to Deliver an Exceptional Customer Experience During and Post COVID-19. Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, announced the launch of Experience today, a new offering that makes appointment scheduling and service check-in easy for the vehicle owner while making appointment management and customer communication simple […]
Rising to the Challenge
When times are tough, resilient dealers rely on fixed operations to get them through. It’s a fundamental precept of our business and one we all know well. Through war, terrorist attacks, and market collapse, fixed ops have kept the lights on and the automotive industry thriving. But this is different. With the outbreak of COVID-19, […]
Breaking the Barrier to Fixed Ops Change
Breaking the Barrier to Fixed Ops Change Does the real obstacle to improving customer experience lie within? ...
Enhanced integration with CDK now available through Fortellis
Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is ...
Enhanced integration with CDK now available through Fortellis
Enhanced integration with CDK now available through Fortellis What is ...
Discover What’s New at NADA2021
Discover What's New at NADA2021 The first-ever Virtual NADA Show is taking place ...
Dealer-FX Names George Kypreos Chief Financial Officer
Dealer-FX continues to build momentum with addition to its leadership team. Toronto, October 21, 2019 – Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, announced today the appointment of George Kypreos as Chief Financial Officer. George comes to Dealer-FX with over 30 years of senior business and financial […]
Three Ways to Create Positive Customer Vibes Before the Service Drive
The very idea of automotive service can feel disruptive to busy lives. The challenge is to shift customer perception before they arrive for service.
Mckeown Motor Sales Achieves A 28% Increase In $ Per RO With wiADVISOR
McKeown Motor Sales is a family-owned and operated dealership, proudly serving Springbrook, Ontario since 1933. They switched from a paper-based process to wiADVISOR in October 2018.
Fixed Ops Round-up: News For The Service Lane
September sales decline but SAAR stays steady; the dealership of the future starts with service; 2020 fixed ops trends to consider
Jim Burke Nissan Benefits From Consistent Processes And Powerful Reporting
Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017 and Digital Marketing Services from Dealer-FX since 2018. With both of these programs in place, the dealership has generated impressive results in the service lane.
Car Candy: 2019 Frankfurt Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.