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Dealer-FX Success Stories
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Red Deer Mitsubishi Combines MiCAR ONE Platform And Dedication To Customer Service To Achieve Results
About the Dealership Red Deer Mitsubishi aims to be the best service provider in the industry, aiming to exceed customer expectations for service, quality, and value. They also believe that when you treat people right, they will return. Their results prove that this philosophy is working. Results Since migrating to the full MiCAR ONE Platform […]
COVID-19: Update from Dealer-FX
The world has changed over the past few weeks and, with each new day, the impact of the COVID-19 (Coronavirus) pandemic continues to grow. These are unprecedented times, and we are all impacted both directly and indirectly by this dynamic situation. As organizations across the automotive industry and beyond are evaluating their response to COVID-19, […]
Focusing on the Guest Experience has Revenue and Retention Going North for Toyota South Atlanta
About the Dealership Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in the service lane. Results Since adopting the Toyota Service Technologies Program in early 2018, they […]
Car Candy: 2020 Canadian International Auto Show
More than 1,000 vehicles, including exotic concepts, rare classics and wild supercars were on display this month at the 2020 Canadian International AutoShow, here are a few that caught our eye. Hyundai Vision T Plug-in Hybrid SUV Concept Jeep Gladiator Mojave BMW Vision M Concept Genesis GV80 Bugatti La Voiture Noire The Real Star of […]
Mckeown Motor Sales Achieves A 28% Increase In $ Per RO With wiADVISOR
McKeown Motor Sales is a family-owned and operated dealership, proudly serving Springbrook, Ontario since 1933. They switched from a paper-based process to wiADVISOR in October 2018.
Fixed Ops Round-up: News For The Service Lane
September sales decline but SAAR stays steady; the dealership of the future starts with service; 2020 fixed ops trends to consider
Jim Burke Nissan Benefits From Consistent Processes And Powerful Reporting
Jim Burke Nissan has been utilizing the Nissan Service Workflow Suite from Dealer-FX since 2017 and Digital Marketing Services from Dealer-FX since 2018. With both of these programs in place, the dealership has generated impressive results in the service lane.
Car Candy: 2019 Frankfurt Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.
Grande Prairie Nissan Achieve a 29% Increase in CP Dollars Per RO
Streamlined processes help Grand Prairie Nissan achieve a 29% increase in CP dollars per RO About the ...
COVID-19: Update from Dealer-FX
The world has changed over the past few weeks and, with each new day, the impact of the COVID-19 (Coronavirus) pandemic continues to grow. These are unprecedented times, and we are all impacted both directly and indirectly by this dynamic situation. As organizations across the automotive industry and beyond are evaluating their response to COVID-19, […]
Focusing on the Guest Experience has Revenue and Retention Going North for Toyota South Atlanta
About the Dealership Toyota South Atlanta is a family-owned and operated dealership that has won the Consumers Choice Award for seven years in a row! They believe in making great customer service a priority and it’s paying off in the service lane. Results Since adopting the Toyota Service Technologies Program in early 2018, they […]
Car Candy: 2020 Canadian International Auto Show
More than 1,000 vehicles, including exotic concepts, rare classics and wild supercars were on display this month at the 2020 Canadian International AutoShow, here are a few that caught our eye. Hyundai Vision T Plug-in Hybrid SUV Concept Jeep Gladiator Mojave BMW Vision M Concept Genesis GV80 Bugatti La Voiture Noire The Real Star of […]
Mitsubishi Motors Launches Digital Customer Experience Management Platform
Automaker partners with Dealer-FX to provide dealerships in the U.S. with technology needed to deliver an exceptional retail experience CYPRESS, Calif., October 24, 2018 – Mitsubishi Motors North America, Inc. (MMNA) recently partnered with Dealer-FX, the leading Customer Experience Management provider for OEMs and their retailers, to launch an all-new digital platform for Mitsubishi dealers […]
Automotive Tech and Trends Round Up: Is Now the Time for a Service Save?
The days are getting shorter, the air crisper, and playoff baseball is at hand. Which means there’s one question on everyone’s mind: Is this when new vehicle sales start to slide, and the Service Department comes in from the bullpen for the save? The answer, apparently, is that it “depends.” Comparing September sales to last […]
Creating Trust at the Service Drive: Remember the Four Cs
Quick: What’s the top reason for customer dissatisfaction? Unmet expectations. And while failed expectations happen for many reasons, at the core of every disappointing service experience is a breakdown in trust. Whether that happens due to a broken promise time or another example of miscommunication, it still means that an advisor or manager overpromised results […]
Three Questions to Ask About Service Dashboard…and One Special Feature
The service journey can be fast-paced and complicated. One missed appointment, a broken promise time or confused communication can lead to missed steps and a poor customer experience. The pace of service retail in this digital-driven and on-demand market places a premium on efficiency and creates a need to build an automated monitoring, communication, and […]
Round-Up: Automotive Service, Technology and Trends
Summer is almost over. And it would seem the years of ever-increasing new car sales are also coming to an end, which means service departments will soon be more vital than ever — a fact that underlines the need for an effective operational plan. Here are three headlines that show just how much things are changing: […]
Customer Retention: Three Simple Ways to Make Automotive Customers Happy
Customers come and go. Hopefully, they come back. If not, we’ll send them a coupon! Does this sound like your customer retention program? It might. After all, when times are good it’s easy to let retention fall off the radar. Investing in programs designed to bring back existing customers just doesn’t seem very important when […]