Hidden Benefits of Online Scheduling Software

Hidden Benefits of Online Scheduling Software Selecting the right fixed ops solution depends on understanding them. With stretched shop capacity, staffing issues, increased recalls and more, it's natural for Service Department Managers and Advisors to view appointment scheduling software as simply a mechanism to manage daily ...

2023-01-27T11:06:27-05:00

Service Status Updates: Why Today’s Customer Craves Them

Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...

2023-01-27T11:02:52-05:00

J.D. Power to Dealers: Go Digital with Service

Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.

2020-09-03T17:32:08-04:00

Dealer-FX’s Greg Dryden To Host NADA 2019 Workshop: Service Department Effectiveness for the 21st Century

See how dealership service departments can improve efficiency and customer experience while increasing retention and profitability.

2020-09-09T15:05:09-04:00

Three Simple Ways Digital Marketing Can Make a Difference to Your Service Drive

Every day, customers come and go through the dealership service drive, the happy result of effective sales and digital marketing efforts that span all aspects of your business. Increasingly, that flow of business is dictated by online activity. Indeed, according to Google, 4-in-5 customers use search engines to find information before making a purchase decision […]

2020-09-03T15:52:17-04:00

Whitepaper: Is Your Service Department Ready to Deliver on New Customer Expectations?

In today’s digital world, customers are connected and in control, so it’s no surprise their expectations have changed. To keep customers happy and coming back, dealerships need to think differently about technology, customer touchpoints and service department culture. Service departments should be customer-focused and process-oriented, and leverage technology that allows the entire service department to be connected. […]

2020-09-03T15:48:05-04:00

Automotive Tech and Trends Round Up: Is Now the Time for a Service Save?

The days are getting shorter, the air crisper, and playoff baseball is at hand. Which means there’s one question on everyone’s mind: Is this when new vehicle sales start to slide, and the Service Department comes in from the bullpen for the save? The answer, apparently, is that it “depends.” Comparing September sales to last […]

2020-09-03T15:44:21-04:00
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