It’s no surprise that 55% of customers find it important to receive updates via app or text. With an advanced ASU, customers access the status of their vehicle at any time from a mobile device, tablet or desktop. No more missed calls, voicemails or miscommunication.
Workplace automation helps advisors focus on important, time-sensitive tasks efficiently. It can also deliver administrative cost savings, since simple and repetitive jobs are completed automatically.
Happier Service Teams
When Service Advisors have more time for important work that engages and challenges them, the result is higher quality outcomes – and output – from your Fixed Ops team.
In a client-facing business such as fixed operations, the Automated Status Updates feature leads to a higher volume of customer throughput in a shorter amount of time.
If you tell a customer a repair “should take an hour,” it kicks-starts an internal clock. Once an hour has passed, a subconscious alarm goes off. Automated Status Updates serve to “reset” the clock, per se, giving your team additional time to complete the job.