Is Your Workflow Really Working?
Most Service Managers understand why workflow is important, but more pressing day-to-day operations take precedence. After all, they juggle a million things, from appointments to bay utilization to “fixed right the first time” standards to customer satisfaction and more. Phew!
In essence, dealership workflow is a series of steps. Workflow efficiency depends on how those steps are organized. You may think that you’re operating just fine without a clearly defined workflow. That might be true. But even if you have a well-established set of service drive processes, how do you really know if they are delivering the best results? Are they as strong as they could be? As Rick White, President of 180 Business Solutions, so aptly describes, “Business is a chess game. Every piece moves differently, and you have to orchestrate the movement of those pieces to accomplish your objective.”