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Dealer-FX Success Stories
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wiADVISOR 3.0 Has Crown Chrysler Dodge Jeep Ram Feeling Royal With A 31% Increase In Maintenance Penetration
About the Dealership Crown Chrysler Dodge Jeep Ram is committed to providing exceptional service in a timely manner and their Technicians treat each car as if it’s their own. The Cleveland, TN dealer received the Consumer Satisfaction Award from DealerRater in 2019 as a result. Results Crown Chrysler Dodge Jeep Ram was an early […]
Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO
Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO ...
Webinar: Maximize Your ROI with Total Service Marketing
What is the ROI of your service marketing efforts? Now is the time to capitalize on all revenue opportunities. If you aren’t following up with every customer that declines services, misses appointments, is overdue for service, or is not returning for service, you are losing out. WEBINAR Ashleigh Dungan, Business Development Manager at Dealer-FX, covers: How […]
5 Best Practices to Master Appointment Setting
5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]
Discover the Power of ONE Platform at NADA2020
ONE Team | ONE Goal | ONE Platform GROWTH: ONE Platform brings more service business into your dealership and provides more opportunity for revenue and growth. EFFICIENCY: ONE Platform drives efficiency and increases capacity so you get more out of every resource in your service department. RETENTION: ONE Platform creates a great customer experience which […]
In the First Year, Friendly Kia Nearly Doubles Average $ Sold During Check-In
About the Dealership Friendly Kia has served New Port Richey with care and compassion since 1998. They believe in being honest, upfront, and providing the same level of exceptional service to all customers. Results Friendly Kia signed up for ONE Platform in February 2019. Since then, they have seen very strong results, including a 43% […]
Dealer-FX Named an Approved Partner for Kia Motors America Service Lane Technology
ONE Platform Will Accelerate the Digital Transformation of Kia Dealers across America. Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, today announced that they have been named an approved partner for Kia Motors America’s Service Lane Technology program. By adopting Dealer-FX’s ONE Platform, Kia dealerships across the United […]
Van Horn Dodge Continues To Build On Their Success With wiADVISOR 3.0
About the Dealership Since 1966, Van Horn Dodge has remained Wisconsin’s premier family-owned and operated Dealership. Today, they have 15 locations throughout Wisconsin and Iowa. Their mission is simple: “Empower People. Amaze Customers.” They believe that car shopping and service experience should be easy, straightforward and hassle-free. Results Van Horn Dodge was an early […]
Service Status Updates: Why Today’s Customer Craves Them
Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. ...
Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO
Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO ...
Webinar: Maximize Your ROI with Total Service Marketing
What is the ROI of your service marketing efforts? Now is the time to capitalize on all revenue opportunities. If you aren’t following up with every customer that declines services, misses appointments, is overdue for service, or is not returning for service, you are losing out. WEBINAR Ashleigh Dungan, Business Development Manager at Dealer-FX, covers: How […]
5 Best Practices to Master Appointment Setting
5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]
Nourse Nissan Streamlined Processes and increased $ Per Repair Order with Nissan SWS From Dealer-FX
Nourse Nissan has been on the Nissan Service Workflow Suite from Dealer-FX since April of 2017. The solution has been integral to implementing a consistent service process in the service lane and has generated impressive results.
Dealer-FX Announces Expanded Integration with PBS Systems
Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, today announced a more comprehensive partnership with PBS Systems. PBS Systems is a leading provider of DMS software providing accurate, reliable dealership software, services and support for over 30 years.
Dealer-FX Announces Integration with Hunter Engineering Company
Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced the inclusion of Hunter Engineering product data into its ONE Platform service experience.
Dealer-fx Is Now A Preferred Marketing Partner Of Mitsubishi Motor Sales of Canada
Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, today announced their selection as a preferred partner of Mitsubishi Motors Canada Tier 3 marketing.
J.D. Power to Dealers: Go Digital with Service
Want customer satisfaction to go up? Go digital with your service communication and operations. That’s according to the recently published J.D. Power 2019 Customer Service Index (CSI) Study, which found that satisfaction scores tend to go up when dealership service departments use customer-preferred methods of communication.
Car Candy: 2019 New York Auto Show
One of the benefits of being in the auto business is, well, being in the auto business. Let's face it: while most other industries spend their days fixing and selling widgets, we get cars, chrome, horsepower and Auto Shows.