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Dealer-FX Success Stories
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Dealer-FX Tools, Technology And Systems Almost Doubled Our Customer Pay Hours Per R.O.
About the Dealership Serra Gardendale Kia is committed to doing “Whatever It Takes” in order to be the best Kia dealership in Alabama. They focus on outstanding customer service, a culture of success for all team members, and long-term customer loyalty. From the Dealership “Now in my 7th year as General Manager of Kia Franchises, […]
Dealer-FX Announces Mobile Check-In for Service
Innovative Solution Provides Dealers and Their Customers with a Safe and Contactless Check-in Alternative Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, today announced the launch of Mobile Check-In, a contactless check-in application that enables physical distancing. The application makes the safety of dealership employees and customers a top […]
COVID-19: Moving Forward
Automate COVID-19 Communications with Customer Connect Customer Connect is a CRM built for dealers that helps you provide quick and easy COVID-19 updates to your customers with pre-built templates for text and email campaigns. It is a web-based application that gives your employees the ability to work remotely during this challenging time. While it’s not […]
COVID-19: Moving Forward
Learn How ONE Platform Can Help Your Dealership Navigate COVID-19 During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service […]
Red Deer Mitsubishi Combines MiCAR ONE Platform And Dedication To Customer Service To Achieve Results
About the Dealership Red Deer Mitsubishi aims to be the best service provider in the industry, aiming to exceed customer expectations for service, quality, and value. They also believe that when you treat people right, they will return. Their results prove that this philosophy is working. Results Since migrating to the full MiCAR ONE Platform […]
Car Candy: 2019 Tokyo Motor Show
Whether you are looking for electric cars, sports cars or something completely new, the Tokyo Motor show has it all. This year, the theme of the Tokyo Motor Show is “OPEN FUTURE” – representing the endless possibilities that mobility will bring to the automotive industry. Here are some of the cars expected to debut at […]
Dealer-FX Names George Kypreos Chief Financial Officer
Dealer-FX continues to build momentum with addition to its leadership team. Toronto, October 21, 2019 – Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, announced today the appointment of George Kypreos as Chief Financial Officer. George comes to Dealer-FX with over 30 years of senior business and financial […]
Three Ways to Create Positive Customer Vibes Before the Service Drive
The very idea of automotive service can feel disruptive to busy lives. The challenge is to shift customer perception before they arrive for service.
Streamlined Processes Drive Productivity and Profitability for Jim Burke Nissan
Streamlined Processes Drive Productivity and Profitability for Jim Burke Nissan About the Dealership Jim Burke Nissan serves the ...
Dealer-FX Announces Mobile Check-In for Service
Innovative Solution Provides Dealers and Their Customers with a Safe and Contactless Check-in Alternative Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, today announced the launch of Mobile Check-In, a contactless check-in application that enables physical distancing. The application makes the safety of dealership employees and customers a top […]
COVID-19: Moving Forward
Automate COVID-19 Communications with Customer Connect Customer Connect is a CRM built for dealers that helps you provide quick and easy COVID-19 updates to your customers with pre-built templates for text and email campaigns. It is a web-based application that gives your employees the ability to work remotely during this challenging time. While it’s not […]
COVID-19: Moving Forward
Learn How ONE Platform Can Help Your Dealership Navigate COVID-19 During this challenging time, you can be confident that Dealer-FX will continue to deliver the support and commitment you have come to expect. Keeping the safety of your customers and employees top of mind, ONE Platform offers many tools that provide a safe, no-touch service […]
Visit Dealer-FX at NADA2019
The NADA Show Expo is the auto industry's premier marketplace of products, services and technologies specifically targeted to franchised new car dealerships. The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.
Three Simple Ways Digital Marketing Can Make a Difference to Your Service Drive
Every day, customers come and go through the dealership service drive, the happy result of effective sales and digital marketing efforts that span all aspects of your business. Increasingly, that flow of business is dictated by online activity. Indeed, according to Google, 4-in-5 customers use search engines to find information before making a purchase decision […]
Dealer-FX Named One of the Fastest Growing Companies in North America on Deloitte’s 2018 Technology Fast 500™
Dealer-FX Receives Distinction for the Fifth Consecutive Year Toronto, ON, November 27, 2018 — Dealer-FX announced today that it has been named one of the fastest growing companies in North America in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America. […]
Dealer-FX and Tire Profiles Announce the Integration of TreadSpec and Groove Glove into ONE Platform
The partnership ensures tire diagnostic information is provided to all service customers…at check-in Toronto and Detroit, November 13, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, has announced the integration of TreadSpec and Groove Glove into the ONE Platform suite of solutions. TreadSpec is a unique VIN-based tire diagnostic […]
Whitepaper: Is Your Service Department Ready to Deliver on New Customer Expectations?
In today’s digital world, customers are connected and in control, so it’s no surprise their expectations have changed. To keep customers happy and coming back, dealerships need to think differently about technology, customer touchpoints and service department culture. Service departments should be customer-focused and process-oriented, and leverage technology that allows the entire service department to be connected. […]
NADA 2019 Workshop Preview: Greg Dryden Shows How to Improve Service Department Effectiveness
Your service department is the foundation of the dealership. In fact, according to the National Automobile Dealer Association (NADA), 2018 mid-year service and parts sales are up by $1.65 billion when compared to 2017. That usually means that advisors are busy writing orders, and service bays are humming with profitable work. As a result, now […]