There’s no mystery to customer retention marketing.

There's no mystery to customer retention marketing.  The Lifecycle approach is the best way to build relationships. For most products, your relationship with the brand ends with the purchase. A new vehicle, however, requires regular maintenance, updates and more. Every purchase must be viewed as a ...

2023-03-20T08:47:14-04:00

Breaking the Barrier to Fixed Ops Change

Breaking the Barrier to Fixed Ops Change Does the real obstacle to improving customer experience lie within? Friedrich Nietzsche, the renowned German philosopher once said, “you yourself will always be the worst enemy you can encounter.” Exterior challenges like new market disruptors and rapidly shifting customer expectations ...

2023-01-27T11:00:01-05:00

Hidden Benefits of Online Scheduling Software

Hidden Benefits of Online Scheduling Software Selecting the right fixed ops solution depends on understanding them. With stretched shop capacity, staffing issues, increased recalls and more, it's natural for Service Department Managers and Advisors to view appointment scheduling software as simply a mechanism to manage daily ...

2023-01-27T11:06:27-05:00

Service Status Updates: Why Today’s Customer Craves Them

Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...

2023-01-27T11:02:52-05:00

Dealer-FX Named Certified Vendor for Audi of America’s Technician Video Walk-Around Preferred Provider Program

Dealer-FX Named Certified Vendor for Audi of America’s Technician Video Walk-Around Preferred Provider Program New program improves customer satisfaction and service retention by delivering a robust digital after-sales experience. Toronto, March 3, 2022 – Dealer-FX, the automotive industry’s leading end-to-end software service solution for automotive retailers and OEMs, announced today that they have been named ...

2022-03-09T11:34:52-05:00

Dealer-FX Strengthens Integration with CDK; Added as Publisher on Fortellis Automotive Exchange™ Platform

Dealer-FX Strengthens Integration with CDK; Added as Publisher on Fortellis Automotive Exchange™ Platform Deeper integration provides real-time access to important vehicle and customer data. Toronto, February 11, 2021 – Dealer-FX, the provider of the leading and only complete service technology solution built from the ground up, announced today that it has completed a new, enhanced ...

2021-02-26T20:08:00-05:00
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