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Dealer-FX Success Stories
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Mckeown Motor Sales Achieves A 28% Increase In $ Per RO With wiADVISOR
McKeown Motor Sales is a family-owned and operated dealership, proudly serving Springbrook, Ontario since 1933. They switched from a paper-based process to wiADVISOR in October 2018.
Highlights from NADA2020
It was another successful year at NADA for the Dealer-FX Team! We met a lot of new friends and had time to nourish and strengthen existing relationships. Dealers and our OEM Partners were excited to hear about our latest solutions, Customer Self Check-In and Total Service Marketing and our new partnership with Kia Motors America. […]
5 Ways to WIN at Customer Service in the Digital Age
Is your dealership ready to offer the same digital customer experience companies such as Uber, Amazon, and Starbucks provide? Join Greg Dryden, Vice President of Client Optimization at Dealer-FX, for an informative webinar. He will outline the benefits of delivering a digital customer experience and simple ways you can start transforming your service department today. […]
Discover the Power of ONE Platform at NADA2020
ONE Team | ONE Goal | ONE Platform GROWTH: ONE Platform brings more service business into your dealership and provides more opportunity for revenue and growth. EFFICIENCY: ONE Platform drives efficiency and increases capacity so you get more out of every resource in your service department. RETENTION: ONE Platform creates a great customer experience which […]
How to WIN at Customer Service in the Digital Age
The digital age is forcing a disruptive transformation based on effective use of technology: To provide information, speed up the process, and improve communication.
Toyota Of Wausau Achieves Strong ROI With Toyota Service Technologies From Dealer-FX
About the Dealership Toyota of Wausau has earned the Toyota President’s Award for the last eight years, proving they have a passion for providing excellent service. This, coupled with their support of local charities, has made them a fixture in their Wisconsin community. Results Since launching in Q2 2018, they have achieved high utilization across […]
Dealer-FX Announces Dealer Messenger: A Mobile App Designed So You Will Never Miss A Vehicle Status Change Notification
Staying Connected and Engaged with Customers Ensures an Enhanced Digital Service Experience. Toronto, ON August 27, 2019 – Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and their retailers, is announcing the release of a new mobile Dealer Messenger app, which adds mobile functionality to the existing web-based application […]
Carr Nissan Increases Customer Pay Revenue With Nissan SWS From Dealer-FX
Robert Allen Nissan has streamlined their processes and enhanced the experience for their customers since implementing the Nissan Service Workflow Suite from Dealer-FX in 2017. It has enabled them to achieve excellent results.
Jeep Chrysler Dodge Ram Fiat of Ontario Turns Data Into Service Opportunities With Total Service Marketing
Jeep Chrysler Dodge Ram Fiat of Ontario Turns Data Into Service Opportunities With Total Service Marketing ...
Highlights from NADA2020
It was another successful year at NADA for the Dealer-FX Team! We met a lot of new friends and had time to nourish and strengthen existing relationships. Dealers and our OEM Partners were excited to hear about our latest solutions, Customer Self Check-In and Total Service Marketing and our new partnership with Kia Motors America. […]
5 Ways to WIN at Customer Service in the Digital Age
Is your dealership ready to offer the same digital customer experience companies such as Uber, Amazon, and Starbucks provide? Join Greg Dryden, Vice President of Client Optimization at Dealer-FX, for an informative webinar. He will outline the benefits of delivering a digital customer experience and simple ways you can start transforming your service department today. […]
Discover the Power of ONE Platform at NADA2020
ONE Team | ONE Goal | ONE Platform GROWTH: ONE Platform brings more service business into your dealership and provides more opportunity for revenue and growth. EFFICIENCY: ONE Platform drives efficiency and increases capacity so you get more out of every resource in your service department. RETENTION: ONE Platform creates a great customer experience which […]
Here are a Few Customer Experience Lessons from Apple’s Trillion-Dollar Journey
On August 2, Apple became the first U.S. company to reach a $1 trillion market valuation. In doing so, it crossed an interesting threshold once thought unattainable, at least for anything other than a global energy company. But then again – was anyone really surprised? Probably not. Apple is unique, after all, a public showcase […]
Service Advisors: Tell the What, Sell the Why
What’s the fastest way to get a “no” from the customer? Ask them to buy a service they don’t understand. It seems like a pretty simple mistake to avoid, right? Yet often, service advisors fall into the trap, mostly because they’re busy or not armed with the latest vehicle information. And when it happens, they […]
Part Two: Creating a Best-Ever Service Experience for Today…and Tomorrow
Thriving in the Emerging Customer Service Economy Make no mistake: It’s all about the customer experience. As such, to thrive in today’s automotive retail economy service managers and leaders need to think differently about how they use data and platforms when interacting with customers – and what that interaction looks like. And while it’s easy […]
Part One: Creating a Best-Ever Service Experience for Today…and Tomorrow
A Disruptive Transformation, and a Golden Opportunity Automotive retailers and service professionals face a disruptive transformation. Indeed, while the business of selling and servicing cars seems to be moving at the pace of “business as usual,” around the bend lies one of the most challenging times since the 2009 recession. Consider: Today’s balky, downshifting market, […]
Porsche is Augmenting Reality for Technicians…and Making Work Easier
Porsche Introduces Its ‘Live Look’ Technician Platform Porsche just introduced the long-awaited Google Glass concept to automotive technicians, bringing a media darling technology to dealership service shops. Can this transform the technician experience or is it just more cool technology looking for an application? Named Tech Live Look, it features projection technology and high-quality, lightweight […]
On-Time Vehicle Delivery in an On-Demand World
How Transparency and “Right-time” Expectations are Impacting Dealership Service Departments It’s a need-to-know world. And people need to know when – right down to the minute. Driven in part by busy, complicated lives, consumers are flocking to on-demand services: according to Boston Retail Partners and the National Retail Federation, over half of global retailers currently […]