Breaking the Barrier to Fixed Ops Change

Breaking the Barrier to Fixed Ops Change Does the real obstacle to improving customer experience lie within? Friedrich Nietzsche, the renowned German philosopher once said, “you yourself will always be the worst enemy you can encounter.” Exterior challenges like new market disruptors and rapidly shifting customer expectations ...

2023-01-27T11:00:01-05:00

Hidden Benefits of Online Scheduling Software

Hidden Benefits of Online Scheduling Software Selecting the right fixed ops solution depends on understanding them. With stretched shop capacity, staffing issues, increased recalls and more, it's natural for Service Department Managers and Advisors to view appointment scheduling software as simply a mechanism to manage daily ...

2023-01-27T11:06:27-05:00

Service Status Updates: Why Today’s Customer Craves Them

Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...

2023-01-27T11:02:52-05:00

Dealer-FX Launches Experience

Essential Tools to Deliver an Exceptional Customer Experience During and Post COVID-19. Dealer-FX, the digital transformation and customer experience management leader for automotive retailers and OEMs, announced the launch of Experience today, a new offering that makes appointment scheduling and service check-in easy for the vehicle owner while making appointment management and customer communication simple […]

2020-09-21T19:41:02-04:00
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