Service Status Updates: Why Today’s Customer Craves Them

Service Status Updates: Why Today's Customer Craves Them Powerful emotions make this feature a fixed ops must-have. The fear of the unknown. It’s one of our most basic and primal emotions. Researchers define it as being afraid of something we have no information about or no ...

2023-01-27T11:02:52-05:00

Dealer-FX Named Certified Vendor for Audi of America’s Technician Video Walk-Around Preferred Provider Program

Dealer-FX Named Certified Vendor for Audi of America’s Technician Video Walk-Around Preferred Provider Program New program improves customer satisfaction and service retention by delivering a robust digital after-sales experience. Toronto, March 3, 2022 – Dealer-FX, the automotive industry’s leading end-to-end software service solution for automotive retailers and OEMs, announced today that they have been named ...

2022-03-09T11:34:52-05:00

Dealer-FX Strengthens Integration with CDK; Added as Publisher on Fortellis Automotive Exchange™ Platform

Dealer-FX Strengthens Integration with CDK; Added as Publisher on Fortellis Automotive Exchange™ Platform Deeper integration provides real-time access to important vehicle and customer data. Toronto, February 11, 2021 – Dealer-FX, the provider of the leading and only complete service technology solution built from the ground up, announced today that it has completed a new, enhanced ...

2021-02-26T20:08:00-05:00

Dealer-FX Enhances Industry-Leading Service Suite with Customer Self-Service Solutions

Dealer-FX Enhances Industry-Leading Service Suite with Customer Self-Service Solutions Delivering convenience and transparency for consumers, while streamlining processes for automotive service departments. Dealer-FX, the leading service lane technology provider for automotive retailers and OEMs, announced today new enhancements to its end-to-end service suite, which includes self-service solutions for the consumer. Dealer-FX’s newest addition ...

2020-11-02T14:47:43-05:00

Texting MPI Results Will Help Your Dealership Adhere to COVID19 Regulations

Digital MPI lets your Service Advisors visually communicate inspection results, safety concerns and price estimates to your customer’s mobile phone. Customers can review and approve  Technician recommendations from the comfort and safety of their home. Benefits of Digital MPI:  Text customers results of MPI and recommendations Customers have a no-touch approval process Automated notifications between […]

2020-09-09T14:32:03-04:00

5 Ways to WIN at Customer Service in the Digital Age

Is your dealership ready to offer the same digital customer experience companies such as Uber, Amazon, and Starbucks provide? Join Greg Dryden, Vice President of Client Optimization at Dealer-FX, for an informative webinar. He will outline the benefits of delivering a digital customer experience and simple ways you can start transforming your service department today. […]

2020-09-09T17:57:04-04:00
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