Blog2021-06-21T20:10:28-04:00

Blog

An Exceptional Service Experience is at Your Customers’ Fingertips

An Exceptional Service Experience is at Your Customers' Fingertips It may come as a surprise, but there are still many dealers out there that haven't started offering the type of digital service experience to customers that we are now getting from many leading brands. Several years ago, Panera introduced a new ordering system. You select your items, double tap to Apple Pay, and it’s done. Later, you drive to Panera, pick up your order off the shelf, and you’re good to go. They created an end-to-end mobile experience that was simple and better ...

Categories: Technology|

Snap-on acquires Dealer-FX

Snap-on acquires Dealer-FX We are excited to announce that Dealer-FX has been acquired by Snap-on Incorporated. We are passionate about delivering on our mission of helping fixed operations teams succeed, and being part of Snap-on will accelerate our ability to bring innovation to our customers. Our industry-leading service operations software is a powerful addition to Snap-on’s broad OEM and dealership-focused portfolio. Their Electronic Parts Catalogs (EPC), essential tool and diagnostics programs, and custom analytics are used in more than 50,000 dealerships worldwide. Dealer-FX was founded to address the inefficiencies that were commonplace in service operations. We are committed to ...

Categories: Blog|

5 Benefits of Moving Your Service Department to the Cloud

5 Benefits of Moving Your Service Department to the Cloud When tech companies say your data is in the cloud, or that you can work in the cloud, it has nothing to do with white fluffy things in the sky. Your data isn’t actually soaring alongside aircraft or in the wind. It has an actual home. It’s stored somewhere — lots of somewheres — and a network of servers find what you need and deliver it. The cloud refers to software and services that run on the Internet, instead of locally on your computer. Most cloud services can be ...

Categories: Insights|

Introducing Visual MPI: Empower your technicians with integrated video

Introducing Visual MPI: Empower your technicians with integrated video We’re excited to launch Visual MPI - a new approach to sending required repair videos to your customers. This new feature in our ONE Platform suite can help your dealership in three key ways: enhancing service department efficiency, generating upselling opportunities, and increasing transparency with customers. Why Visual MPI? Video is an excellent way to help customers understand what’s happening with their vehicles. However, to be a functional tool for dealers, it has to fit seamlessly into their service process. We’ve listened to our ...

Categories: Technology|

Achieve 30% Efficiency Improvement with Snap-on EPC Integration

Achieve 30% Efficiency Improvement with Snap-on EPC Integration Dealer-FX now integrates with the Snap-on Electronic Parts Catalog (EPC) - delivering unmatched efficiency and productivity for dealership service departments. With this industry-first integration, the Parts Department can easily transfer picklists directly into the multi-point inspection process.  Parts Managers are always looking for ways to improve efficiency and productivity. Dealer-FX’s integration with the Snap-on EPC does just that. Here’s how: Reduced steps to specify parts and add them to the MPI  Quicker cycle times when building and processing parts/service quotes Faster confirmation of parts pricing and availability  ...

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Enhanced integration with CDK now available through Fortellis

Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an open technology platform developed by CDK to reduce data exchange friction points for the automotive industry. Software providers, like Dealer-FX, can develop an integration which will result in data being automatically passed through Dealer-FX to CDK, eliminating double entry. Why is Fortellis important? The days of double data entry are over. Our new integration means everything an advisor does in Dealer-FX during check-in will now flow automatically into their CDK DMS. Employees spend less time bogged down in administrative systems ...

Categories: Blog|

Enhanced integration with CDK now available through Fortellis

Enhanced integration with CDK now available through Fortellis What is Fortellis? Fortellis is an open technology platform developed by CDK to reduce data exchange friction points for the automotive industry. Software providers, like Dealer-FX, can develop an integration which will result in data being automatically passed through Dealer-FX to CDK, eliminating double entry. Why is Fortellis important? The days of double data entry are over. Our new integration means everything an advisor does in Dealer-FX during check-in will now flow automatically into their CDK DMS. Employees spend less time bogged down ...

Categories: Technology|

Discover What’s New at NADA2021

Discover What's New at NADA2021 The first-ever Virtual NADA Show is taking place on February 9-11, 2021. The Dealer-FX Team will be on-demand to demonstrate how we help your dealership deliver the modern service experience your customers expect. Our mobile, contactless technology provides transparency and convenience for your customers while streamlining your service department’s processes. We’re creating a mobile-focused experience at every customer touchpoint in the service journey.  Come visit the Dealer-FX virtual booth or connect with us through the NADA Show online channels:  Live Chat One-on-One Appointments Live Virtual Meeting Rooms Networking Area What's New ...

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Dealer-FX Announces Integration with Lautopak Software

Dealer-FX Announces Integration with Lautopak Software  Providing a Bi-Directional, Seamless Connection Between Dealer-FX’s ONE Platform and Lautopak’s Dealer Management System, IMPAK  We are excited to announce that we have integrated ONE Platform with Lautopak Software’s DMS, IMPAK.net to provide our dealer clients with a comprehensive, efficient, and integrated experience. Our certified integration with Lautopak simplifies the scheduling and repair order process for dealers by enabling: Bi-directional Appointment Integration Repair Order Integration Real-time Parts Inventory and Location Check Historical Repair Order and F&I Sales Customer DMS Search Dealer-FX Partners In ...

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64% Increase in Sales Leaves No Doubts for Mike Johnson’s Hickory Toyota

64% Increase in Sales Leaves No Doubts for Mike Johnson's Hickory Toyota About the Dealership Mike Johnson's Hickory Toyota is a 10-time recipient of the Toyota President's Award. This award is the most prestigious accolade that Toyota awards its dealers and is based on Service Satisfaction, Sales Satisfaction, Market Share Attainment, Vehicle Delivery Excellence, and Employee Training & Certification. Results Within the first few months of launching the Toyota Service Technologies Program from Dealer-FX, Mike Johnson’s Hickory Toyota has seen significant gains in Dollars per RO ...

Categories: Success Stories, Toyota|

Virtual Training Success

Dealers find success with Virtual Training When COVID-19 hit in March, Dealer-FX we had to transform our installation and training models from in-dealership to virtual overnight to ensure the safety of our dealers and our team. Since that time, we have delivered over 12,000 hours of virtual training and consultations with our dealers. Remote training is proving to be just as effective – and sometimes more so – than on-site visits. There are many benefits to Virtual Training, including: Multiple team members ...

Categories: FCA, Success Stories|Tags: , , , |

South Trail Chrysler’s CP Sales Go North by 25% with wiADVISOR

South Trail Chrysler's CP Sales Go North by 25% with wiADVISOR About the Dealership Calgary-based South Trail Chrysler Dodge Jeep & Ram Superstore treats the needs of each individual customer with paramount concern. This commitment to excellence earned them the “Consumer Choice Award” in 2019 for Southern Alberta. They opened their doors on February 1st, 2016 and implemented the wiADVISOR Program in 2018. Results wiADVISOR has been integral to implementing a consistent process in the service lane and has generated impressive results. ...

Categories: FCA, Success Stories|

Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO

Streamlined processes help St. Marys Chevrolet achieve a 116% increase in $ per RO About the Dealership St. Marys Chevrolet is a small town dealership with a big focus on supporting their community. Since launching on ONE Platform from Dealer-FX, they have seen a significant increase in hours per RO, dollars per RO, and maintenance penetration. From the Dealership “Before Dealer-FX, we were on a competitive solution that was expensive and not user friendly. Our other store, St Marys Chrysler, has been on the wiADVISOR Program from Dealer-FX ...

Categories: GM, Success Stories|Tags: , , , |

Webinar: Maximize Your ROI with Total Service Marketing

What is the ROI of your service marketing efforts? Now is the time to capitalize on all revenue opportunities. If you aren’t following up with every customer that declines services, misses appointments, is overdue for service, or is not returning for service, you are losing out. WEBINAR  Ashleigh Dungan, Business Development Manager at Dealer-FX, covers: How […]

Categories: Events, Webinar|Tags: , , |

5 Best Practices to Master Appointment Setting

5 Best Practices to Master Appointment Setting Getting customers to make an appointment is the first and most important step toward service success. It starts with a simple and consistent approach to appointment setting. It’s the first customer interaction – making it vitally important, whether the appointment is booked online or over the phone. According […]

Categories: Insights|Tags: , , |

Discover why thousands of dealers have chosen Dealer-FX:

0pt
Higher CSI Score**
$0
Additional FRM Booked with Online Scheduler**
$0
Increase in CP $ per RO*
0x
Inspection Recommendations Approved*

*Results represent multiple product configurations across thousands of North American dealers.
**J.D. Power 2019 Customer Service Index (CSI) Study based on a 1,000-point scale.

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